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We have a 2 zone Trianco. One of the zones is not working. I…

Customer Question
Good Morning, We have...

Good Morning, We have a 2 zone Trianco. One of the zones is not working.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

I replaced the thermostat and the head for that zone yesterday

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

I think the pipe in the master closet may have frozen. We have been running a heater on it for about 4 hours this morning. I also have a pair of hair flattening iron warming one end for about the same amount of time.

Contractor's Assistant: Do you plan on doing the work yourself?

I have no reason to believe the new thermostat is not working. If it is something a reasonable capable DIY'er could do, then I would would very much like to avoid paying holiday weekend plumbing rates.

Contractor's Assistant: Anything else we should know to help you best?

The other zone and hot water are working just fine, so it is clearly not an issue with the boiler. So, how does your payment structure work?

Submitted: 7 months ago.Category: HVAC
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Answered in 9 minutes by:
12/30/2017
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,609
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

You could have a bad zone valve or pump for that zone. What do you have? 2 zone valves(what brand?)? or 2 pumps?
You pay the indicated price once I answer your question. The fee is a 1 time fee unless you want a phone call. Payment questions should be directed to customer service. I just answer heating questions

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Phil, Mechanical Engineer
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