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I have a Lenox L-30 Gas Fireplace. The pilot lite is lit,

Customer Question
I have a Lenox...

I have a Lenox L-30 Gas Fireplace. The pilot lite is lit, but I have difficulty getting the burner come on. I can get it to come on if I bang the door a number of times, which is ridiculous. The dealer who installed it said they do not service it. Can you get me some help?

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Lennox L-30 Elite Series Direct Vent Gas Fireplace

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

I live in Downers Grove, IL

Submitted: 7 months ago.Category: HVAC
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Answered in 7 minutes by:
12/28/2017
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,582
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What are you banging? the gas control valve?

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Phil
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Phil, Mechanical Engineer
Category: HVAC
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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