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On an Empire wall furnace, after start, burners burn for a…

Customer Question
On an Empire wall...

On an Empire wall furnace, after start, burners burn for a few minutes, then flame appears between orifices and bottom of burners and burns a little outside of the burners. Is this normal, and is there a safety issue?

Contractor's Assistant: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?

It's a natural gas furance.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 6 months ago.Category: HVAC
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Answered in 12 hours by:
12/28/2017
HVAC Technician: David Bowden, General Contractor replied 6 months ago
David Bowden
David Bowden, General Contractor
Category: HVAC
Satisfied Customers: 1,210
Experience: Owner at Floridaco
Verified

N​o this is not normal. The gas flow and flame are designed to be controlled throughout the appliance. If you have gas and/or flame outside of these areas, then something is not right and is a potential safety/fire hazard. From you description it sounds like you may have a cracked burner assembly that is not noticeable when cold or no flame, however once it heats up and expands, then the gas is allow to escape through the crack and ignite creating a flame outside the burner. If you do have a cracked burner, then you will need to replace the entire heater as these parts are not available unless you can locate an old heater somewhere.

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HVAC Technician: David Bowden, General Contractor replied 6 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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HVAC Technician: David Bowden, General Contractor replied 6 months ago

As of this posting I have not been able to locate any additional information on this specific issue, and since I have not received any reply or feedback from the recommendations I mentioned above, I trust they have been helpful in resolving this problem. However, if you are still needing additional assistance, please let me know by using the reply box below, otherwise I will proceed in closing out this question.

Thank you,

Dave

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HVAC Technician: David Bowden, General Contractor replied 6 months ago

Hello...

I am not sure if you have been receiving my follow up messages regarding this question however, if you would be so kind as to please respond and let me know if the information I provided initially was helpful or if you still require some assistance, I would sincerely ***** ***** that way I can either continue helping you or forward this to customer support for further processing.

Thank you very much,

Dave

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HVAC Technician: David Bowden, General Contractor replied 6 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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HVAC Technician: David Bowden, General Contractor replied 5 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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HVAC Technician: David Bowden, General Contractor replied 4 months ago

Your assistance is needed... A​s of today this question is almost 60 days old and based on the nature of the problem along with the recommendation that were provided, I would like for us to close out this question, however to do that it requires a rating by you as explained below.

Please note that the rating is only based on the experts attempt to resolve the problem. If you feel a credit or refund is applicable, please contact customer service directly as the experts are not authorized to handle these matters.

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

​Thank you very much for your assistance with this, I sincerely ***** *****

Dave

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HVAC Technician: David Bowden, General Contractor replied 4 months ago

If you could please respond and let me know if you still need assistance or if I can proceed in closing out this question, I would sure appreciate it as it is several months old.

Thanks

Dave

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HVAC Technician: David Bowden, General Contractor replied 3 months ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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HVAC Technician: David Bowden, General Contractor replied 2 months ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

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HVAC Technician: David Bowden, General Contractor replied 1 month ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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