HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I have a Rheem Performance Plus 40 gal Hot water heater,

Customer Question
Thank you. I have...

Thank you. I have a Rheem Performance Plus 40 gal Hot water heater, model # XE40 M)9EL55U1. The lower Element light is not on and there is no hot water. the top two element lights are on.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

We were away for two weeks and I drained down the house including the heater. There is no hot water at all. The heATER HAS BEEN ON SINCE 5A.M..

Contractor's Assistant: Do you plan on doing the work yourself?

IT DEPENDS ON WHAT NEEDS TO BE DONE.

Contractor's Assistant: Anything else we should know to help you best?

THAT'S ALL.

Submitted: 6 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 1 minute by:
12/26/2017
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,391
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

Most likely the upper element or thermostat has failed. You will need a meter to determine which one is the culprit.

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7,426
7,426 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,426 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,019 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
My RHeem pro 50 getting luke warm. cant remember but about 7
my RHeem pro 50 getting luke warm. cant remember but about 7 years old. … read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
Hot water pilot assembly question. Braand new Rheem water
Braand new Rheem water heater. Out of the box, won't light. … read more
David Bowden
David Bowden
Owner
1,164 satisfied customers
I just installed a 40 gallon LP gas water heater. The pilot
I just installed a 40 gallon LP gas water heater. The pilot lights up and will continue to burn. It will blink Blue 2 times and then go to blinking 5 Red error code. The furnace has never been fired u… read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
Rheem vs. Giant 60 gal can you help me to choose which is
rheem vs. Giant 60 gal can you help me to choose which is better for the electric bill and quality … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,942 satisfied customers
I have a 40 gal Rheem elec hot water heater that seems to
I have a 40 gal Rheem elec hot water heater that seems to have a heating element problem. The heater runs out of hot water much more quickly than it did only a week ago. Can this be repaired or is the… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a model 72-40-1 Rheem electric water heater that
I have a model 72-40-1 Rheem electric water heater that needs to be replaced for my manufactured home. I believe it hooks up from the bottom since its on the main level. Which heater do you recommend … read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
I just had a Rheem Platinum 40 gal gas heater installed. It
I just had a Rheem Platinum 40 gal gas heater installed. It worked fine for a day and a half . Now there is no hot water. The green light is blinking 3x, saying pressure relief valve open.… read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
I have a new rheem water heater (Electric, 50 gal), which has two ground wires, and I'
I have a new rheem water heater (Electric, 50 gal), which has two ground wires, and I'm not sure what to do with the copper ground wire, or the other green ground wire as there was no instructions… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have been recommended to replace my power vent W/H with a
I have been recommended to replace my power vent W/H with a Rheem 43VP50E2 or Rheem PDV-50. This is a residential application, 5BR/5BA home with 6 people residing in the home. We have two sets of wash… read more
R G
R G
44 satisfied customers
I have a Rheem 40 gallon 240 water heater. I have replaced
I have a Rheem 40 gallon 240 water heater. I have replaced both heater elements and the upper and lower thermostat. I have used a tester to verify power to the unit and tested continuity of wires goin… read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
I have a rheem 40 gal, Model # XXXXX I just moved in to this
I have a rheem 40 gal, Model # XXXXX I just moved in to this house. I just noticed that the tank has a very slow leak at the connection where you can hook a water hose on to drain the tank. I have tig… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
what is the cost of replacing my gas water heater in a full
what is the cost of replacing my gas water heater in a full 8 foot ceiling basement with walkout access. I am asking about a 40 gal water heater rheem 22V40ft. also want the old water heater taken awa… read more
Rick
Rick
HVAC Supervisor
24,391 satisfied customers
I have a home made hydronic boiler tank with a 240v hot tub
I have a home made hydronic boiler tank with a 240v hot tub element in it. What kind of controls do I need to contol it?… read more
Phil
Phil
Mechanical Engineer
7,426 satisfied customers
yes i have a 50 gal electric water heater and its not hot i
yes i have a 50 gal electric water heater and its not hot i checked and i have power to upper heating element but not to lower we just purchased this house whats wrong… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I have a 2002, Electric 81V52D, 50 gal. Hot water heater, The
I have a 2002, Electric 81V52D, 50 gal. Hot water heater, The water is not staying hot for vary long, I want to change the element and thermostat, But I do not know if it has a lower and upper element… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I have a Rheem 40 gal tank model number 82VR40-2. I know that
I have a Rheem 40 gal tank model number 82VR40-2. I know that it is 220v and it has two-30amp breakers. Now the question, I need to know how many amps it pulls while runinng and if I where to pull it … read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I have a Rudd 40 gal water heater, natural gas with a power
I have a Rudd 40 gal water heater, natural gas with a power vent, model PVP 40-1. I have an excess of white particles in the aerators of every faucet, clogging the flow. The WH is approx 13 years old.… read more
M Oglesby
M Oglesby
Vocational, Technical or Trade Scho
2,010 satisfied customers
My Rheem 40 gal Power Vent water heater wont ignite automatically.
My Rheem 40 gal Power Vent water heater won't ignite automatically. This has gone on occationally for the last few weeks. I was able to turn it off and then back on and it would start up. However, it … read more
Mario
Mario
Owner Of At Your Service Plumbing & Heat
High School or GED
672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x