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32 below,xmas day and my furnace wont start can you help.

Customer Question
32 below,xmas day and...

32 below,xmas day and my furnace wont start can you help

Contractor's Assistant: Did you check the furnace's filters?

Just changed them

Contractor's Assistant: Do you plan on doing the work yourself?

Furnace was firing but not staying on long enough to come up to temp

Contractor's Assistant: Anything else we should know to help you best?

I have to try and find a repair guy cause we are going to freeze up quickly

Submitted: 1 month ago.Category: HVAC
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Answered in 11 minutes by:
12/25/2017
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
Andrew Smith
Andrew Smith, HVAC Technician
Category: HVAC
Satisfied Customers: 3,723
Experience: City & Guilds Plumbing and Heating Engineer
Verified
Do you have the make and model?
So you have any error codes?
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Customer reply replied 1 month ago
just going to get make and model,
Customer reply replied 1 month ago
carrier model 58mcb
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
Ok, does it make any attempt to start?
Let see if it is the boiler or the controls.
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Customer reply replied 1 month ago
no error codes or how do i get them
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
From the boiler itself on the controller.
Does it try and start?
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Customer reply replied 1 month ago
it is not a boiler , it is high efficiency furnace
Customer reply replied 1 month ago
it was trying to start and run but not come up to preset temp
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
Is it starting at all?
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HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
I wonder if it's a thermostat problem
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HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
Let see if we can keep you on longer if it is starting?
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Customer reply replied 1 month ago
not any more
just going to see if any error codes
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
Ok
The more information the better
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Customer reply replied 1 month ago
i got it running ,it was frozen up do to the hvac intake air was frozen, pipe was completely frosted up ,why?
HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago
No filter or preheat for your -32 degrees air?
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HVAC Technician: Andrew Smith, HVAC Technician replied 1 month ago

Are you still running?

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Andrew Smith
Andrew Smith
Andrew Smith, HVAC Technician
Category: HVAC
Satisfied Customers: 3,723
3,723 Satisfied Customers
Experience: City & Guilds Plumbing and Heating Engineer

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