HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

My son has a furnace that was installed in June it keeps…

Customer Question
My son has a...

My son has a Bryant furnace that was installed in June it keeps shutting off after multiple visits and$1000 in repair bills he’s now being told it’s the blower motor they think and it’s not covered under the warranty? Why would a brand new furnace not be 100% covered

Contractor's Assistant: Did you check the furnace's filters?

Not that I’m aware he knows nothing about furnaces but two big repair dealers have been there and 5 different techs and no one can give him a straight answer he just bought the house and moved in in june

Contractor's Assistant: Do you plan on doing the work yourself?

No he’s relying on the service techs I think whatever is wrong should be under the manufacturers warranty

Contractor's Assistant: Anything else we should know to help you best?

It turns off around 11 pm and the tech said it’s getting hot do they put in an additional vent plus other parts

Submitted: 6 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 8 minutes by:
12/21/2017
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,387
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

All the work should have been covered under the warranty. I'd suggest you contact Bryant directly and complain about this dishonest treatment. I wouldn't let the installer do another thing or at least tell then you refuse to pay any more money for what should be warranty work. Here is a link to the Bryant contact page
https://www.bryant.com/bryant/en/us/contact-us/

Ask Your Own HVAC Question
Customer reply replied 6 months ago
I was wrong it is almost 18 months old
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

Still should be under warranty. Have your son check his. Most units have a 5 year warranty on controls and at least 20 on the heat exchanger.

Ask Your Own HVAC Question
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

I'd still advise him to contact Bryant. They don't want their customers to get fleeced by unscrupulous Bryant dealers.

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Rick Your Own Question
Rick
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,387
24,387 Satisfied Customers
Experience: 40+ yrs. experience as a licensed oil & gas technician.

Rick is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,426 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,019 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
My son's furnace keeps popping the flame rollout switch with
My son's Bryant furnace keeps popping the flame rollout switch with a code '13'. He doesn't notice the issue until it goes into a lockout with code '33' which I believe is why the t-stat is going off.… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
We had a new air conditioning/heat pump system in stalled in
We had a new air conditioning/heat pump system in stalled in out home in June 2014. In June of this year the began having problems with the internal coils freezing up and no air coming through the ven… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a 2 year old Plus 80X gas furnace that recently
I have a 2 year old Bryant Plus 80X gas furnace that recently started to shut off and blink a 13 code. My husband was able to unplug the unit and turn the thermostat down to one to two degrees and it … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a valorous legend G3.5 brand new and the remote is
I have a valorous legend G3.5 brand new and the remote is not working properly. It takes between five to fifteen minutes of fiddling with the remote to get a beep and then another beep finally a grind… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,426 satisfied customers
Hi Billy I have two Bryant 58MVP100F15120 units in my house.
Hi Billy I have two Bryant 58MVP100F15120 units in my house. It is a vacation house, so we are not there very often. When we came out in October, we turned on the heat and neither unit would fire up. … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a 14 year old Bryant Plus 90i 355MAV that had blower
I have a 14 year old Bryant Plus 90i 355MAV that had blower issues the day after a neighborhood power outage. I took the 1 HP blower motor (HD52AE120) apart and found a capacitor fried to the thermist… read more
Scott
Scott
Self Employed HVAC Service Technician
Associate Degree
400 satisfied customers
Hello, I have a Bryant plus 80 furnace. Had a tech out twice.
Hello, I have a Bryant plus 80 furnace. Had a tech out twice. 1st time for service. then for the problem. Furnace would cycle through but not stay running. If we hold the control board at an angle the… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an American Standard Heritage 16 seer, 3-ton, 2-stage,
I have an American Standard Heritage 16 seer, 3-ton, 2-stage, split system heat pump. Are the two compressors under manufacture warranty for life by Trane since Trane owns American Standard? And if so… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
We have a Carrier 90 Plus Furnace with a 1986 serial No. 3986A04225.
We have a Carrier 90 Plus Furnace with a 1986 serial No. 3986A04225. The heat exchanger failed this week. One repair co. says it is covered by the recall settlement and a second said it was not. Pleas… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a weatherking central air and heat unit, installed
I have a weatherking central air and heat unit, installed 2009 around June . I live in San Antonio Texas. The weather got real cold and the unit would not turn on. WE called 1st Call plumbing, heat, a… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
Hi Tempstar, A few weeks ago the owner of a local heating
Hi Tempstar, A few weeks ago the owner of a local heating company visited my house to review an air flow situation. After partially removing the air conditioning A coil, he noted that the furnace heat… read more
Matthew
Matthew
HVAC Technician
Bachelor's Degree
2,014 satisfied customers
I have an 11 year old Payne Furance (60 KHEF). A rep from direct
I have an 11 year old Payne Furance (60 KHEF). A rep from direct energy just told me the primary and secondary heat exchangers are gone: $1000 to fix. Is this typical for Payne after 11 years? Ideas o… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I purchased a Carrier Model 50XZ in June 2009. The a/c worked
I purchased a Carrier Model 50XZ in June 2009. The a/c worked great thru summer. When I switched to heat started having problems. Unit had ice build-up in mid-December so much so that fan couldn't ope… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
In june 2007 i instal ban new Rheem corsair Furnes the compani
In june 2007 i instal ban new Rheem corsair Furnes the compani who instaled fore us i think they are not in busnes eny more in 3-11-2009 samthing went wrong the furnes did not work i Call another comp… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
I have a Carrier Weathermaker 9200. I have been told by 2 different
I have a Carrier Weathermaker 9200. I have been told by 2 different technicians that there is a problem with the secondary heat xchanger on these. And that there might be a program that Carrier will f… read more
TimVZ26
TimVZ26
Service Foreman
Vocational, Technical or Trade Scho
157 satisfied customers
2nd try on this question. My heat pump stopped working. We
2nd try on this question. My heat pump stopped working. We tried to contact installer dan franklin. We could not reach him on the number on his bill. The phone would ring and ring and finally just sto… read more
Rick or Nick in Texas
Rick or Nick in Texas
General Manager-Lead Tech
Own and run HVAC business 29yrs
44 satisfied customers
We need to replace our furnace. Wondering what you think of
We need to replace our furnace. Wondering what you think of the 90% variable speed Comfortmaker furnaces… read more
Robert
Robert
Associate Degree
161 satisfied customers
My son has an evcon furnace model 3024-7481 E. He thinks it
My son has an evcon furnace model 3024-7481\E. He thinks it is about 20 years old. the blower motor quit, and he is thinking of replacing the whole unit. what are the btu and efficiency ratings on the… read more
Robert
Robert
Associate Degree
161 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x