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Just put in a honeywell lyric and the app is not working…

Customer Question
Hi..just put in a...

Hi..just put in a honeywell lyric and the app is not working --tech support are calling me back..but till then the auto doesnt seem to work..fan blows hot air constantly ..any suggestions

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

What do you mean by settings..a new filter was put in last week

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Will auto setting not work with out wifi hook up?

Submitted: 2 months ago.Category: HVAC
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Customer reply replied 2 months ago
how to i open these?
Customer reply replied 2 months ago
how long?
Answered in 28 minutes by:
12/21/2017
HVAC Technician: Phil, Mechanical Engineer replied 2 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6,938
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello its probably wired incorrectly.

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HVAC Technician: Phil, Mechanical Engineer replied 2 months ago

I need to know the type of furnace you have or if you have a heat pump with electric back up heat. I need photos of the wiring to the old thermostat, or at least what color of wire to each letter terminal. and the same information in the new thermostat.

.

You can attach those here using the 'add files' link next to your send button.

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My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6,938
6,938 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

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