HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I can not get the fireplace to shut off? Heat and glo. Would…

Customer Question
I can not get...

I can not get the fireplace to shut off?

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Heat and glo

Contractor's Assistant: Do you plan on doing the work yourself?

Yes - would like to reset

Contractor's Assistant: Anything else we should know to help you best?

Just how to shut it off at the wall plate

Submitted: 8 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 41 minutes by:
12/19/2017
HVAC Technician: Phil, Mechanical Engineer replied 8 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, nothing you can reset will solve that problem.,... it is most likely that the thermostat is stuck if you have one mounted on the wall, let me know about that.

.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
9,794 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

9,794 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I HAVE A GTI GAS FIREPLACE MODEL 4000GDV...THE GLASS DOOR
I HAVE A GTI GAS FIREPLACE MODEL 4000GDV...THE GLASS DOOR EXPLODED. WHERE CAN I GET A REPLACEMENT? … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a gas fireplace and I can't find the Control for the.
I have a gas fireplace and I can't find the Control for the . … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,974 satisfied customers
I have a Heat-N- Glo gas fireplace. Fire starts, when I turn
I have a Heat-N- Glo gas fireplace. Fire starts, when I turn switch on, burns for a few minutes, then go out & in a few minutes start burning again … read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
Can I install a SLP pipe elbow directly to the fire box on a
Can I install a SLP pipe elbow directly to the fire box on a heat&glo gas fireplace? Or do I need to install a straight piece 1st.? I need to start with an elbow, then go horizontally about 3 feet out… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Pilot light is off on my heat and glo fireplace, was just
Customer: pilot light is off on my heat and glo fireplace, was just working last night! ***** ***** Lyons … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
-I had a heat n glo 6000 clx propane direct vent fireplace
-I had a heat n glo 6000 clx propane direct vent fireplace installed by a heat n glo dealer. They cannot get it to stay lit. If they remove the glass the fire burns fine. If they reinstall the glass t… read more
Nathan Marshall, MP
Nathan Marshall, MP
Master Plumber,HVAC Tech,Tradesman
Vocational, Technical or Trade School
275 satisfied customers
I have a 1997 vintage Heat N Glo Model 6000 xls natural gas
I have a 1997 vintage Heat N Glo Model 6000 xls natural gas fireplace. The pilot has gone out and I can't restart. I also can't locate the users manual. Can you assist?… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
We have a gas fireplace with ceramic logs. The fireplace is
We have a gas fireplace with ceramic logs. The fireplace is inset 6 1/2 inches from the wall. The gas fireplace is a see through fireplace. We put a glass shield in front of the bedroom side to protec… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Heat-N-Glo Pier-TRC-DSI gas fireplace. Problem: Fireplace
I have a Heat-N-Glo Pier-TRC-DSI gas fireplace. Problem: Fireplace flames ignite when turned on but goes off in 5-10 seconds. I notice that the flame sensor/sparker remains on during this 5-10 sec.bur… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Heat & Glo propane fireplace. The pilot light is on
I have a Heat & Glo propane fireplace. The pilot light is on and when you try and turn on the fireplace with the remote it doesn't light, you can hear it click like it does when it did come on but doe… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
we have a heat-and-glo gas fireplace. The turn off key was
we have a heat-and-glo gas fireplace. The turn off key was built in the wall next to the fireplace by the builders. We don't know which way to turn it to shut off the gas flow. It has an arrow going t… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
I have a Heat-N-Glo gas fireplace and have replaced the
I have a Heat-N-Glo gas fireplace and have replaced the thermopile assembly because the burner would not ignite. Now the burner will ignite, but the hi/lo control on the Robertshaw gas valve (model# *… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
I have a Heat-N-Glo gas fireplace and have replaced the
I have a Heat-N-Glo gas fireplace and have replaced the thermopile assembly because the burner would not ignite. Now the burner will ignite, but the hi/lo control on the Robertshaw gas valve (model# *… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
I have a built-in fireplace: Heat-N-Glo Fireplace model # XXXXX
I have a built-in fireplace: Heat-N-Glo Fireplace model # XXXXX The tenants said it wasn't working. When I checked, it had a spark but the gas didn't kick in. I could tell because there was no gas odo… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Heat n Glo fireplace. The pilot has a tendency to
I have a Heat n Glo fireplace. The pilot has a tendency to drop out daily usually in the early morning (it's not a draft causing the problem). It's an intermittent ignition pilot. I can get it to ligh… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
I am looking to have a gas fireplace insert installed into
I am looking to have a gas fireplace insert installed into my exisiting wood burning fireplace. A gas line is at the location as I have a gas starter. I know nothing about gas inserts and what I would… read more
Tim H
Tim H
Lead building engineer
Vocational, Technical or Trade Scho
1,922 satisfied customers
I have a Heat-N-Glo fireplace. It will go on manually but not
I have a Heat-N-Glo fireplace. It will go on manually but not with the remote. I changed the batteries in the remote and also in the little plastic switch box that is inside the fireplace. When I push… read more
Tim H
Tim H
Lead building engineer
Vocational, Technical or Trade Scho
1,922 satisfied customers
I have a Heat N Glo Gas Fireplace. Recently the flame went
I have a Heat N Glo Gas Fireplace. Recently the flame went out all by it self, for no apparent reason. The wall switch has occasionally not ignited the unit when pushed, but would usually get it going… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x