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My heat pump will not come on. The emergency heat will not…

Customer Question
My heat pump will not...
My heat pump will not come on. The emergency heat will not come on either. I have checked the breaker, the capacitor and the fuses.
Submitted: 2 months ago.Category: HVAC
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Answered in 9 minutes by:
12/18/2017
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago
gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 5,291
Experience: 51 years of experience install design and repair of all makes and models of AC
Verified

Russ here. What is Make and model number of unit.

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Customer reply replied 2 months ago
International Comfort Products5 ton heat pump WCH3604GKA
Air Handler FSM4X6000A1
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

Will the fan work when turned to on. Russ

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Customer reply replied 2 months ago
no
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

Open up the air handler blower section and check the 5 amp fuse on top right of air handler in electrical section. It is located on a on the fan board. Russ

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Customer reply replied 2 months ago
do yo have a diagram?
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago
Gaztech
Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 683
Experience: Owner at Gaztech
Verified

Hi I amCustomer a independent technician, I will assist you with your issue.

Don't forget to rate the 5 star rating AT THE TOP OF PAGE if we are done. this will credit me for assisting you.

There should be a diagram on furnace panels or on the blower.

But you dont need that to locate the fuse on the control board of furnace.

Fuse is either 3 or 5 amps orange or purple. pull it out and see if its burnt in the center

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HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

The model number you provided is not of the air handler but the coil, please provide exact make and model or air handler.

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Customer reply replied 2 months ago
I checked the air handler. The fuse wasn't blown but one of the breakers in the air handler was tripped but when I turned the breaker back on it still didn't work.
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

When you reset breaker flip completly off then back on.

Also check the breakers on the house main breaker panel.

Then you will need to confirm voltage to air handler with a volt meter (240 V) between main power cables Black and red usually

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Customer reply replied 2 months ago
I did all of that except for check the volts. Is it possible that the capacitor in the air handler is bad?
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

Capacitor can be bad but heat pump would start anyways.

If you put fan on at t-stat and turn the blower wheel by hand does it want to continiue turning.

If not.. its not Capacitor.

check for voltage ASAP, stop gessing this and thAT

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Customer reply replied 2 months ago
the fan will come on if it's put on fan
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

Then you know the capacitor is good

Put t-stat to fan Auto, then

on the control board of air handler, put a jumper wire between R and W,

Thet should start flower and elements .

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HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

hello...

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HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

That should start blower and elements .

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Customer reply replied 2 months ago
I haven't had a chance to check that yet. If that starts it, what's the problem.
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

Means you might have a problem with thermostat or wiring.

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HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

I will be offline from 6pm to morning I am eastern time and its 4h47 rite now.

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HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

Have you had the change YET?

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Customer reply replied 2 months ago
Not yet. It's not at my house it is at the church. I will probably check it today. It has 2 thermostats. If I take the face off and switch would I be able to tell if the thermostat is bad?
HVAC Technician: Gaztech, HVAC Technician replied 2 months ago

Visual inspection of T-stat is not the way to check. Checking T-stat is done with a multi meter..

First You need to do the jumper at the furnace like I said first

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