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When the gas fireplace is on for a while and gets warm it…

Customer Question
When the gas fireplace...

When the gas fireplace is on for a while and gets warm it shuts off including the pilot light what would cause this

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Natural gas

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No i dont think so

Submitted: 8 months ago.Category: HVAC
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Answered in 4 minutes by:
12/15/2017
HVAC Technician: Gaztech, HVAC Technician replied 8 months ago
Gaztech
Gaztech, HVAC Technician
Category: HVAC
Satisfied Customers: 937
Experience: Owner at Gaztech
Verified

Hi I amCustomer a independent technician, I will assist you with your issue.

Don't forget to rate the 5 star rating AT THE TOP OF PAGE when we are done. this will credit me for assisting you.

When the burner flame comes on how long does it take to shut off?

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Customer reply replied 8 months ago
about 5 minutes or so
HVAC Technician: Gaztech, HVAC Technician replied 8 months ago

Whats the exact make and model ?

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Customer reply replied 8 months ago
waiting for response
Customer reply replied 8 months ago
still waiting
Customer reply replied 8 months ago
kozy
Customer reply replied 8 months ago
model # 936DV
HVAC Technician: Gaztech, HVAC Technician replied 8 months ago

Thanks ,let me pull up file.

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HVAC Technician: Gaztech, HVAC Technician replied 8 months ago

Im assisting 3 person right at the moment,

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HVAC Technician: Gaztech, HVAC Technician replied 8 months ago

Here is link from the manual for your unit Page 34

Your problem refers to these possible issues

https://www.manualslib.com/manual/753809/Kozy-Heat-936.html?page=34#manual

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HVAC Technician: Gaztech, HVAC Technician replied 8 months ago

Also Pilot flame may be to low, causing pilot safety to drop out. it should be blue and big enough to heat the thermopile beside flame.

This requires pilot cleaning

Clean and adjust flame for maximum flame impingement on thermopile. refer page 35 to take appart

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HVAC Technician: Gaztech, HVAC Technician replied 8 months ago
I noticed question is still opened, please dont forget to rate the 5 star rating if we are done. Sincerely
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