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My gas insert just went pop and then the flame went out. I…

Customer Question
My gas insert just...

My gas insert just went pop and then the flame went out. I have a Model FV-33i

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just started today--but our experience with this fireplace has not been good

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Mendota fullview direct vent gas fireplace insert heater model FV-33i

Contractor's Assistant: Do you plan on doing the work yourself?

No, but the wait list with the dealer is months long, and I am hoping to get someone here to fix it before Christmas

Contractor's Assistant: Anything else we should know to help you best?

No, can you tell me what might be wrong?

Submitted: 4 months ago.Category: HVAC
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Answered in 6 minutes by:
12/14/2017
HVAC Technician: Rick, HVAC Supervisor replied 4 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,808
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can

continue our conversation.

Could be a bad flame sensor. Are you using the remote? Is the pilot still lit?

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Customer reply replied 4 months ago
I am using the remote. The snowflake is on but I cannot see the pilot flame.
HVAC Technician: Rick, HVAC Supervisor replied 4 months ago

You could try bypassing the remote. Here's a link to the manual. On page 39 it shows the remote interface. Turn the switch ON and see if it fires back up
http://www.fireplacesonline.com/pdf/mendota-manuals/FV33I-Install.pdf

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Customer reply replied 4 months ago
It’s too hot. Never mind.
HVAC Technician: Rick, HVAC Supervisor replied 4 months ago

ok

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Phil
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