HVAC

Have HVAC Questions? Ask an HVAC Expert for Answers

Ask an Expert,
Get an Answer ASAP!

HVAC

I have just purchased and installed a RTH360 series

Customer Question
I have just purchased...

I have just purchased and installed a RTH360 series Thermostat. Our situation is such that we have to have our coils repaired and the freon reloaded so we are using emergency b/U heat (electric coils).

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

When I wired the thermostat I did so as directed by the installation manual wit h the System Setup Number 221 at 1. Upon restating the furnace the thermostat quickly responded and heat came on. Our problem is that the thermostat is not responding, I have the temp set to 72f, and the heater continues to run with a current temp of 75f. I have deenergized the furnace until such time that I can resolve the problem.

Contractor's Assistant: Do you plan on doing the work yourself?

No I have a contractor affecting the repairs. This is to get us thru until next week. My wife and I are aged and cold affects us terriby.

Contractor's Assistant: Anything else we should know to help you best?

I can provide all the System Setup Options chosen.m Woulld that help?

Submitted: 2 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 5 minutes by:
12/14/2017
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 17,987
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own HVAC Question
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Are you sure the thermostat is causing the issue? What wiring do you have to the thermostat and to what terminals, colors and terminal list please.

Ask Your Own HVAC Question
Customer reply replied 2 months ago
I wired in as follows:Y to Y, G to G, I have no C so C is wired to O(range), W to W and R to R.
Customer reply replied 2 months ago
Original wiring was W to Aux/E, G to G, O to O to O/B, Y to Y and R to R. The old thermostat was a Honeywell , but unable to ID model.
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Ok if you remove the W wire from the thermostat does it still heat?

Ask Your Own HVAC Question
Customer reply replied 2 months ago
NewThermostat was wired as shown on page 13 of the installation manual; Wiring-heat pump, not Alternate Wiring.
Customer reply replied 2 months ago
You still there?
Customer reply replied 2 months ago
With the White wire disconnected at the thermostat and pwr resotored, the fan is NOT running.
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Ok if you are not running the heat pump at all set the unit up for regular air furnace operation and connect the W to the W and it should turn off at the set point. In heat pump mode it likely will not.

Ask Your Own HVAC Question
Customer reply replied 2 months ago
Change wiring to "conventional systems" as shown on page 12?
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Yes

Ask Your Own HVAC Question
Customer reply replied 2 months ago
OK , hang tight while I shift wiring.
Customer reply replied 2 months ago
No good boss, this is the same configuration I started with. All wires match except Orange is connected to C.
Customer reply replied 2 months ago
The face plate is showing the unit in Emergency Heat, is this correct?
Customer reply replied 2 months ago
The temp has now dropped to 72F which is what I hasd it set o, however the fan is still running.
Customer reply replied 2 months ago
OK, now I have had the thermostat set at 70 and the heater is running with temp rising to 73.
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

You can not have it set to a heat pump setting if the display still shows emergency heat you have it in a heat pump mode

Ask Your Own HVAC Question
Customer reply replied 2 months ago
Should I manually shift it to Heat as opposed to Emer Heat?
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Yes so no WIRE to the O/B only White to W and put it to HEAT

Ask Your Own HVAC Question
Customer reply replied 2 months ago
I have no wire in O/B. It is wired per the instruction maual represents with the exception I hvce my orange wire connected to terminal "C".
Customer reply replied 2 months ago
Should I connect my Orange wire to terminal O/B?
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

You need your C terminal connected to power the themostat, but nothing in the O/B terminal

Ask Your Own HVAC Question
Customer reply replied 2 months ago
OK, so the question still stands: Where do I connect my Orange wire?
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Orange should only be to O/B... you should have never connected it to C or it could be the reason you are having this issue.

Ask Your Own HVAC Question
Customer reply replied 2 months ago
OK, so how do I go about clearing it back to factory settings and starting all over again?
Customer reply replied 2 months ago
First you have repatedly instructed me that nothing is to be connected to O/B, and then you tell me to cnnect my Orange to O/B and nothing to C. However earlier you instructed me that I must have a connection to C or the thermostat will not work, So what and where?
Customer reply replied 2 months ago
Additionally you now tell me I should never have any connection to terminal C, whats up. Im at a loss for what goes where?
HVAC Technician: HVAC Guru, HVAC TECH replied 2 months ago

Your new thermostat will require a C wire to work, let me see if another tech can help you out, stand by please.

Ask Your Own HVAC Question
Customer reply replied 2 months ago
What is the function of the C wire?
Customer reply replied 2 months ago
By the way, while I am waiting I checked my balance on my checking account, and low and behold there is a charge of $27 to "just answer *EX. What this all about?
Customer reply replied 2 months ago
I have not in any fit, form or function agreed to a "call me" situation. What gives?
Ask HVAC Guru Your Own Question
HVAC Guru
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 17,987
17,987 Satisfied Customers
Experience: 20yrs in the HVAC industry with certificates and degrees.

HVAC Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

6,938 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

953 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I have a cg5 boiler for my home. The boiler ignites and runs
I have a cg5 boiler for my home. The boiler ignites and runs for 10 seconds or so, turns off for 1 or 2 seconds and then reignites, that happens over and over again for 30 minutes or so and then shuts… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Just looking up the error code. Suspecting the pressure
Just looking up the error code. Suspecting the pressure switch. Both lines are clear, and I can blow or apply vacuum to make the switch work, but installed it still doesnt work, and I get the "3" code… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Mr Heater big maxx converted over to Propane and
I have a Mr Heater big maxx converted over to Propane and ran out of gas with it the other day, I now have the tank refilled and the person who filled the tank ran a leak test and found nothing.No The… read more
Regan Land
Regan Land
General Manager
Vocational, Technical or Trade Scho
508 satisfied customers
My furnace (Carrier) is not coming on. There is power going
My furnace (Carrier) is not coming on. There is power going to the furnace but yet it won't come on. The panel attached to the furnace (Honeywell) indicates a red light for both heat and zone 3. I hav… read more
Bill
Bill
Service Mgr
9 satisfied customers
We have an air handler that moves 27000 cfm with inlet vanes
we have an air handler that moves 27000 cfm with inlet vanes controlled by static. all of a sudden we lose cfm and inlet vanes go to 100% and cfm drops to 20,000 some times less. If we close inlet van… read more
Bill
Bill
Service Mgr
9 satisfied customers
I have a rheem rrna model as and gas assisted heat unit. It
Hi I have a rheem rrna model as and gas assisted heat unit. It keeps shutting off after a few minutes … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Nursing home 10 p-tac it has a trance board no model number
nursing home 10 p-tac it has a trance board no model number how can i find them … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have just Reclaimed Liquid from a trane centravac r123
I have just Reclaimed Liquid from a trane centravac r123 chiller removed 232kg chiller has 406kg. When I hook up to Vapour removal the pump trips on HP because it has reached its 10psi limit. This is … read more
Bill
Bill
Service Mgr
9 satisfied customers
My weil mclain HE boiler does not fire all the time. Blower
my weil mclain HE boiler does not fire all the time. Blower comes on ignitor glowes and sometimes it lights and sometimes it does not … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
My boiler (forced hot water heating system) has been running
My boiler (forced hot water heating system) has been running when no zones have been calling for heat. Why?… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Why my heater can't hold the temperature of 130 degrees it
Hi why my heater can't hold the temperature of 130 degrees it was working fine … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Mendoza seabrook d40 and small explosion in fire
Second opinion] I have a Mendoza seabrook d40 and small explosion in fire box when turns on remote blows out pilot … read more
Bill
Bill
Service Mgr
9 satisfied customers
My thermostat has stopped worked and calls for replacement
My thermostat has stopped worked and calls for replacement of CR2032. I've found it but can't release the plastic to get into it. … read more
Bill
Bill
Service Mgr
9 satisfied customers
My amana refrig threw a breaker switch, but has gone back on
My amana refrig threw a breaker switch, but has gone back on and worked fine since I threw the breaker switch back. It is 13 yrs old. … read more
HVAC Guru
HVAC Guru
HVAC TECH
17,987 satisfied customers
My ptac unit started this morning not responding to button
my ptac unit started this morning not responding to button changers, its stuck in heat mode, I can't even adjust the temp. I tried unplugging the unit to see if it would reset, it didn't change anythi… read more
Bill
Bill
Service Mgr
9 satisfied customers
I changed the batteries in my thermostat but now the furnace
I changed the batteries in my thermostat but now the furnace won't turn on even though I hear the click. … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
My distinctions furnace shuts off every time I turn on
My Amanda distinctions furnace shuts off every time I turn on humidifier thermostat. No error code. When I turn humidifier off , furnace will restart on its own. Recently changed solenoid on humidifie… read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,142 satisfied customers
I have a Rheem RHLL-HM6024JA air handler. My question is if
I have a Rheem RHLL-HM6024JA air handler. My question is if this unit can be used with a Rheem heat pump condenser? … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x