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I have just purchased and installed a RTH360 series

Customer Question
I have just purchased...

I have just purchased and installed a RTH360 series Thermostat. Our situation is such that we have to have our coils repaired and the freon reloaded so we are using emergency b/U heat (electric coils).

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

When I wired the thermostat I did so as directed by the installation manual wit h the System Setup Number 221 at 1. Upon restating the furnace the thermostat quickly responded and heat came on. Our problem is that the thermostat is not responding, I have the temp set to 72f, and the heater continues to run with a current temp of 75f. I have deenergized the furnace until such time that I can resolve the problem.

Contractor's Assistant: Do you plan on doing the work yourself?

No I have a contractor affecting the repairs. This is to get us thru until next week. My wife and I are aged and cold affects us terriby.

Contractor's Assistant: Anything else we should know to help you best?

I can provide all the System Setup Options chosen.m Woulld that help?

Submitted: 9 months ago.Category: HVAC
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Answered in 5 minutes by:
12/14/2017
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,885
Experience: 20yrs in the HVAC industry with certificates and degrees.
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HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Are you sure the thermostat is causing the issue? What wiring do you have to the thermostat and to what terminals, colors and terminal list please.

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Customer reply replied 9 months ago
I wired in as follows:Y to Y, G to G, I have no C so C is wired to O(range), W to W and R to R.
Customer reply replied 9 months ago
Original wiring was W to Aux/E, G to G, O to O to O/B, Y to Y and R to R. The old thermostat was a Honeywell , but unable to ID model.
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Ok if you remove the W wire from the thermostat does it still heat?

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Customer reply replied 9 months ago
NewThermostat was wired as shown on page 13 of the installation manual; Wiring-heat pump, not Alternate Wiring.
Customer reply replied 9 months ago
You still there?
Customer reply replied 9 months ago
With the White wire disconnected at the thermostat and pwr resotored, the fan is NOT running.
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Ok if you are not running the heat pump at all set the unit up for regular air furnace operation and connect the W to the W and it should turn off at the set point. In heat pump mode it likely will not.

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Customer reply replied 9 months ago
Change wiring to "conventional systems" as shown on page 12?
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Yes

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Customer reply replied 9 months ago
OK , hang tight while I shift wiring.
Customer reply replied 9 months ago
No good boss, this is the same configuration I started with. All wires match except Orange is connected to C.
Customer reply replied 9 months ago
The face plate is showing the unit in Emergency Heat, is this correct?
Customer reply replied 9 months ago
The temp has now dropped to 72F which is what I hasd it set o, however the fan is still running.
Customer reply replied 9 months ago
OK, now I have had the thermostat set at 70 and the heater is running with temp rising to 73.
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

You can not have it set to a heat pump setting if the display still shows emergency heat you have it in a heat pump mode

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Customer reply replied 9 months ago
Should I manually shift it to Heat as opposed to Emer Heat?
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Yes so no WIRE to the O/B only White to W and put it to HEAT

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Customer reply replied 9 months ago
I have no wire in O/B. It is wired per the instruction maual represents with the exception I hvce my orange wire connected to terminal "C".
Customer reply replied 9 months ago
Should I connect my Orange wire to terminal O/B?
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

You need your C terminal connected to power the themostat, but nothing in the O/B terminal

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Customer reply replied 9 months ago
OK, so the question still stands: Where do I connect my Orange wire?
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Orange should only be to O/B... you should have never connected it to C or it could be the reason you are having this issue.

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Customer reply replied 9 months ago
OK, so how do I go about clearing it back to factory settings and starting all over again?
Customer reply replied 9 months ago
First you have repatedly instructed me that nothing is to be connected to O/B, and then you tell me to cnnect my Orange to O/B and nothing to C. However earlier you instructed me that I must have a connection to C or the thermostat will not work, So what and where?
Customer reply replied 9 months ago
Additionally you now tell me I should never have any connection to terminal C, whats up. Im at a loss for what goes where?
HVAC Technician: HVAC Guru, HVAC TECH replied 9 months ago

Your new thermostat will require a C wire to work, let me see if another tech can help you out, stand by please.

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Customer reply replied 9 months ago
What is the function of the C wire?
Customer reply replied 9 months ago
By the way, while I am waiting I checked my balance on my checking account, and low and behold there is a charge of $27 to "just answer *EX. What this all about?
Customer reply replied 9 months ago
I have not in any fit, form or function agreed to a "call me" situation. What gives?
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