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Just had installed a Thermostat E to replace a 1st

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generation. Thermostat seems to...
Just had installed a Thermostat E to replace a 1st generation. Thermostat seems to be working but app says power out. Help!
Submitted: 7 months ago.Category: HVAC
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Answered in 5 minutes by:
12/12/2017
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,713
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

Do you hve a C wire connected to the thermostat?

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Customer reply replied 7 months ago
Ok
Customer reply replied 7 months ago
No C wire apparently
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

You will need a C wire to power it for your app or the unit will say that the power is out. Can you run another wire or do you have any extra wires you could use?

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HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open and unrated, I am not credited anything until a good star rating is supplied I would really appreciate it if you could do that thanks!

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Customer reply replied 7 months ago
Problem not solved yet and won't be today. I'll respond when my thermostat Is working.
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

OK let me know if you need more help.

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Customer reply replied 7 months ago
Electrician is puzzled by need for C wire. Said I didn't have one before. Ugh.
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

What themostat did you install?

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Customer reply replied 7 months ago
Thermostat E
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

Thermostat E? What is that?

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Customer reply replied 7 months ago
Nest Thermostat E.
What a nightmare.
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

Oh yes a NEST...that needs a C wire connected or it will not work you have to have one.

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Customer reply replied 7 months ago
CAn you be more specific?
HVAC Technician: HVAC Guru, HVAC TECH replied 7 months ago

Yes the Nest thermostat is not a battery powered unit it needs 24 volts to keep the unit powered. It has an internal battery, but is designed to run only on constant power. To get 24 volts to the unit you need a 24 volt HOT wire which all thermostats have to the R terminal and a 24 volt negative terminal (like a battery) to the C terminal, then the thermostat will be fed constant power to run correctly. If it does not have that it will come up with a NO AC code.

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