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I have a Carrier 40maq that doesn't maintain heat

Customer Question
Hi, I have a...

Hi, I have a Carrier 40maq that doesn't maintain heat temperature setting. I have 2 thermometers in the room and have tried the remote several different ways (including the follow me) and the temperature varies. Last night I had it on "Heat" "68 Degrees" "Follow Me" and the temperature at the remote was reading 74 degrees. I wanted to use this heating in the upstairs in my house to keep the temperature 62 degrees when I am out of town. What am I doing wrong?

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

Filters are clean. I have tried to set the remote thermostat all different ways to get the right result. Is there a re-set switch or another way to do this?

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 7 months ago.Category: HVAC
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Answered in 5 minutes by:
12/6/2017
HVAC Technician: JustAnswer, Handyman replied 7 months ago
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Customer reply replied 7 months ago
Other pertinent info: I have a 2 story home and installed one 40maq upstairs and one 40ma downstairs. I feel like neither remote control thermostat maintains the temperature on heat pump. I haven't really used the air conditioning to compare. I just don't understand why I can't set the thermostat to 62 and the air temp maintains 62? Shouldn't it work the same as a normal wall thermostat for a boiler? If there is anything else you need, please let me know. I am available on the phone from now to 10am E.S.T. Thanks!
Customer reply replied 7 months ago
I am hoping that the expert will call me today, Friday 12/8. I will be able to answer my phone from 12pm-5pm EST. Thanks!
Customer reply replied 7 months ago
Hi, It is now Monday 12/11. I have still not received a call from an expert yet. When will someone be calling me?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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