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I am having trouble with our fireplace it won't stay lit it
I am having trouble with our fireplace it won't stay lit it is not a Napoleon fireplace … read more
RicksHVAC
RicksHVAC
Technician
Bachelors
14 satisfied customers
I had a Napoleon electric fireplace installed in 2012. I
I had a Napoleon electric fireplace installed in 2012. I believe it was 72” wide single row flame with glass stones in black frame. Contemporary style. The remote stopped working but fireplace is fine… read more
Michael Ferryman
Michael Ferryman
1,496 satisfied customers
We have a napoleon fireplace that does not seem to have a
We have a napoleon fireplace that does not seem to have a receiver box. The pilot is on and burning but we cannot get the main flame to ignite. It has a remote, changed the batteries and it is in the … read more
Gaztech1
Gaztech1
HVAC Technician
Vocational, Technical or Trade School
2,132 satisfied customers
Just moved into a new house with a Napoleon Ascent
Just moved into a new house with a Napoleon Ascent 36-1propane fireplace. … read more
Expert
Expert
Owner
Hvac
49 satisfied customers
How do I clean the blower on my Napoleon GDI-44N gas insert
How do I clean the blower on my Napoleon GDI-44N gas insert fireplace? … read more
Tamar D
Tamar D
Mechanic II
Vocational, Technical or Trade School
4,390 satisfied customers
I have an issue with my Napoleon fireplace. Gas. I have
I have cleaned termopile and termocouple... Pilot stays lit, but fireplace will not light … read more
Michael Ferryman
Michael Ferryman
1,496 satisfied customers
Napoleon Fireplace LHD50P...pilot comeon. Comes on gas 5
comes on gas 5 years services eaj pilot light is on but doesn't start the flame..flickers out after a few second … read more
Rick
Rick
Supervisor
34,440 satisfied customers
I have a Napolean ir3 gas fireplace and when it starts up
I have a Napolean ir3 gas fireplace and when it starts up with the flame setting on max/high within a few minutes the center flame starts to reduce to about half the size and the other portions of the… read more
Tamar D
Tamar D
Mechanic II
Vocational, Technical or Trade School
4,390 satisfied customers
I have a Dimplex Multi8Fire electric fireplace with remote.
I have a Dimplex Multi8Fire electric fireplace with remote. The instructions which we inherited upon renting this unit have a Model # on the cover of the Remote which is printed so small that even wit… read more
Christopher Coleman
Christopher Coleman
1,703 satisfied customers
I have a gas fireplace. (lp) my tank and regulator were just
I have a gas fireplace. (lp) my tank and regulator were just swapped out and now my fireplace is sooting terribly. I just had it serviced and cleaned. Any thoughts? Could dirt or debris got into my fi… read more
Patrick
Patrick
Bachelor's Degree
3,398 satisfied customers
Looking to buy the Napoleon ventless gas fireplace GVF36N.
looking to buy the Napoleon ventless gas fireplace GVF36N … read more
Twa252842
Twa252842
Handyman / Owner Operator
Vocational, Technical or Trade School
1,006 satisfied customers
We have a Napoleon electric in-wall linear fireplace - 50"
We have a Napoleon electric in-wall linear fireplace - 50" which we have had for 3 years. When you turn on the heater it is making a squeaking noise which continues for a time, then goes intermittentl… read more
Gaztech1
Gaztech1
HVAC Technician
Vocational, Technical or Trade School
2,132 satisfied customers
My napoleon gas fireplace is about 14mos, old. it just
my napoleon gas fireplace is about 14mos, old. it just started turning on by it self. we don't have a wall switch,just a remote with a fan. any help would be appreciated? … read more
Gaztech1
Gaztech1
HVAC Technician
Vocational, Technical or Trade School
2,132 satisfied customers
I cannot get the automatic blower to go on on my Napoleon
I cannot get the automatic blower to go on on my Napoleon model gds50. The blower is operational as it will go on if I turn on the variable speed switch … read more
Appliance Guru
Appliance Guru
23,541 satisfied customers
I have a Napoleon gas fireplace model GL18NE (natural gas).
I have a Napoleon gas fireplace model GL18NE (natural gas). The unit sparks and the pilot light stays on. Shortly thereafter a very small amount of blue flame appears along some of the ports on the lo… read more
Tim H.
Tim H.
Lead building engineer
Vocational, Technical or Trade Scho
3,962 satisfied customers
Madam: Our Honeywell simple TH1100DV1000 suddenly no longer
Hello Sir./Madam: Our Honeywell simple TH1100DV1000 suddenly no longer controls the fan in a Napoleon gas fireplace. THere was never a problem previously. Heat works well but the fan simply will not s… read more
Rick
Rick
Supervisor
34,440 satisfied customers
My electric Napoleon fireplace flames worked for awhile then
My electric Napoleon fireplace flames worked for awhile then stopped working for a year. It started to work just a couple weeks ago and stopped again. The fireplace wood lights but the flames are not … read more
BillyHvac
BillyHvac
Journeyman Service Technician/Inspector
State Licensed Mechanical Contractor
16,162 satisfied customers
I have a Napoleon BGD42P gas fireplace, works great. However
I have a Napoleon BGD42P gas fireplace, works great. However the blower never kicks on, not sure why? There is power to both the switch located on the front and thermostatic sensor attached to the blo… read more
Jerry
Jerry
Service Technician
High School or GED
576 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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