HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

My heatilator gas fireplace keeps shutting off. If I tap the…

Customer Question
My heatilator gas fireplace...

My heatilator gas fireplace keeps shutting off. If I tap the ignition box the flame will come back on. But after some time the flame will go out. What could be the problem?

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Heatilator GGBC42R

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Submitted: 7 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 3 minutes by:
11/23/2017
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,378
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

If you have electronic ignition and rapping the igniton control solves the problem then you likely need to replace the ignition control. Just be sure to check your connections first.

Ask Your Own HVAC Question
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

Do you have more questions?

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7,426
7,426 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,426 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,019 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I have a fireplace with a Robertshaw ds845 gas valve. When I
I have a fireplace with a Robertshaw ds845 gas valve. When I try to turn on the fireplace I can hear the ignitor snapping maybe 10 times then shut down w no visible flame on. Then red led blinks. It s… read more
Rick
Rick
HVAC Supervisor
24,378 satisfied customers
We have a Heatilator gas fireplace with an intermittent
We have a Heatilator gas fireplace with an intermittent pilot system. We had a fuse blow on the breaker a few nights ago, and now the fireplace will not light. All of the plugs are good, and the fuse … read more
Chad DeYoung
Chad DeYoung
11 satisfied customers
I have a Dovre gas insert model 2130N in a home I recently
I have a Dovre gas insert model 2130N in a home I recently purchased. This does not have a thermopile. My problem is after turning on the power switch, the controller fires the igniter and opens the g… read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,942 satisfied customers
Our house stood unfinished years, but was completed
Our house stood unfinished for several years, but was completed just before we moved in. We have a Heatilator Model GDST60 fireplace, which will start but both main and pilot flames shut off in 10-20 … read more
Rick
Rick
HVAC Supervisor
24,378 satisfied customers
Hi! Im installing a Honeywell TH6320R1004 wireless thermostat,
Hi! I'm installing a Honeywell TH6320R1004 wireless thermostat, with a THM5320R1000 Equipment Interface Module (EIM), to control a gas fireplace insert, Heatilator Model GNRC36. The Heatilator manual … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
My Heatilator CNXT70IT flame keeps going out and reigniting
My Heatilator CNXT70IT flame keeps going out and reigniting then finally remaining out. I have checked the air supply and exhaust for any impediments. Airway and Exhaust are unobstructed. Replaced bot… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a fireplace with a natural gas control valve model #
I have a fireplace with a natural gas control valve model # XXXXX IPER 7D1-D5B-029 The pilot light and the burner ignites, a loud clicking noise occurs, and the flame goes out. I think its the control… read more
Rick
Rick
HVAC Supervisor
24,378 satisfied customers
I have a gas fireplace Heatilator gc300. When I turn on the
I have a gas fireplace Heatilator gc300. When I turn on the firplace it will light the back burner than a second later it lights the front burner than the flames dies out. I have a robertshaw ignition… read more
V12Tech
V12Tech
252 satisfied customers
I am seeking some assistance with my Heatilator. I have
Hello, I am seeking some assistance with my Heatilator. I have Model CNXT4236 with WSK-MLT. Well I ignite the system; I hear a click and it usually takes about 3 seconds or so to ignite. The flames li… read more
warmneighbor
warmneighbor
owner
Vocational, Technical or Trade Scho
9 satisfied customers
My Heatilator gas fireplace shuts off after a while. Why?
I have a Heatilator gas fireplace with electronic ignition installed in 1996. The fireplace lights for a moment and then shuts off. There is no blockage in the venting system. The ignitor was replaced… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
Hello, Ive got a Heatilator fireplace GC150 E with a Robert
Hello, I've got a Heatilator fireplace GC150 E with a Robert Shaw 832 controller DSI unit. The unit has been slowly failing, I get a good spark, it would sometimes come on and burn for as long as 15 m… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
I hane a Heatilator Fireplace with a Robertshaw 845 igniter
I hane a Heatilator Fireplace with a Robertshaw 845 igniter box. the fireplace lights for a few seconds and then shuts off. the LED on the box is flashing.I have replaced the Ignitor unit and sured up… read more
Jerry M.
Jerry M.
Senior HVAC Technician
High School or GED
133 satisfied customers
Real Estate Agent.. I have a client trying to fix their gas
Real Estate Agent.. I have a client trying to fix their gas starter fire place. There is a small constant flame at the bottom on the fireplace that will not go out. The inspector said the pilot light … read more
Will
Will
President
Vocational, Technical or Trade Scho
131 satisfied customers
I have a electronic ignition box for my fire place. This is
I have a electronic ignition box for my fire place. This is the fourth one we have replaced in the last 3 years. The fire place lights for a couple of seconds and then shuts off. The red light flashes… read more
Phil
Phil
Mechanical Engineer
7,426 satisfied customers
Heatilator fireplace with Robertshaw ds845...turn on switch,
Heatilator fireplace with Robertshaw ds845...turn on switch, ignitor clicks, gas flows, flame lights, but ignitor keeps clicking for 3-4 seconds and then gas shuts off puts out flame. Then ds845 red l… read more
TimVZ26
TimVZ26
Service Foreman
Vocational, Technical or Trade Scho
157 satisfied customers
I have a Heatilator gas fireplace with a Robertshaw ignition
I have a Heatilator gas fireplace with a Robertshaw ignition module #100-00832-02, Model #DS 845 NL-1-4. When switched on, the gas ignites and burns just fine but the module is giving out a very loud … read more
steve
steve
LICENSED HVAC CONTRACTOR
21 satisfied customers
Trane XL80 - no flame. I have a 12 year old Trane XL80 furnace
Trane XL80 - no flame. I have a 12 year old Trane XL80 furnace that is not producing heat. The vent motor comes on, the igniter begins to glow, the gas valve 'clicks', but it doesn't look as if any ga… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
I have a Heatilator gas fireplace with remote switch. It starts
I have a Heatilator gas fireplace with remote switch. It starts every time I flip the switch, but goes off in approx. 5 to 10 seconds. Red light blinking on box. Any suggustions?… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x