HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Rheem Marathon water heater that is not producing…

I have a Rheem...

I have a Rheem Marathon water heater that is not producing hot water..., any suggestions ? I have power going to both the top and bottom elements. I have tried to push the reset button but it will not reset. What should I do now ?

Contractor's Assistant: How long has this been going on? And how severe is the problem?

It started yesterday, it is a big issue not having hot water

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to

Contractor's Assistant: Anything else we should know to help you best?

It is an 895 gallon water heater 85 gal.

Show More
Show Less
Ask Your Own HVAC Question
Answered in 1 minute by:
11/21/2017
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,848
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. You have power going to the top & bottom elements at the same time?

Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,848
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified
Rick and 87 other HVAC Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
I believe so, I tested them and they are both hot
Phone call session started

Tried calling 3 times. Went to voice mail every time.

Ask Your Own HVAC Question
Customer reply replied 10 months ago
I am not getting your calls. my # is ***-***-****5

That's the number I'm calling. You voice mail message starts with "Hey, just missed me"

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Rick Your Own Question
Rick
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,848
24,848 Satisfied Customers
Experience: 40+ yrs. experience as a licensed oil & gas technician.

Rick is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,634 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
We have two 105 gallon Rheem Marathon electric water
We have two 105 gallon Rheem Marathon electric water heaters. We are getting hot water showers for a few minutes, but then it turns cold. Any thoughts? … read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
I have a model 72-40-1 Rheem electric water heater that
I have a model 72-40-1 Rheem electric water heater that needs to be replaced for my manufactured home. I believe it hooks up from the bottom since its on the main level. Which heater do you recommend … read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
My water heater died. I need a new one 3,000 sq ft home with
My water heater died. I need a new one for a 3,000 sq ft home with 3.5 baths, dishwasher and clothes washer. I live near the ocean and salt air is a real problem. I am trying to by Rheem's Marathon 10… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a 50 gal. Marathon Elec. Water Heater Plus, Model 50245.
I have a 50 gal. Marathon Elec. Water Heater Plus, Model 50245. It has stopped working. It is located in a 3 season cabin and water is drained during the winter. This spring filled it but got no hot w… read more
Nathan Marshall, MP
Nathan Marshall, MP
Master Plumber,HVAC Tech,Tradesman
Vocational, Technical or Trade School
275 satisfied customers
My client has a Rinnai gas tankless on demand system and a
My client has a Rinnai gas tankless on demand system and a GE Rheem 10 gal. backup electric tank with a recirc pump (w no timer on either). When I flip the circuit breaker for the recirc and electric … read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
I have a 50 gallon Rheem Marathon water heater, model (s) Mr50245
I have a 50 gallon Rheem Marathon water heater, model (s) Mr50245 B which probably needs two new heating elements. How do I order them? Charlie… read more
theplumber717
theplumber717
Plumber
Vocational, Technical or Trade Scho
792 satisfied customers
Water heater--heated extra hot one day, next day no heat at
Water heater--heated extra hot one day, next day no heat at all. What does it need? Nordyne Intertherm 40 gal capacity, Model IN1402HMSE4, serial # XXXXX Thanks! Call toll free 1-XXX-XXX-XXXX. Ron Pul… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
i have a rheem 50 gallon water heater it has a 4500 watt heating
i have a rheem 50 gallon water heater it has a 4500 watt heating element on the top and 3500 on the bottom. Are both of the elements suppose to come on at one time? I verifyed both elements are good b… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
Have a Rheem solar water heater BSPER 120 1 & no hot water.
Have a Rheem solar water heater BSPER 120 1 & no hot water. Is there a reset switch? What else can I try?… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
our RHEEM model 81V52D, 50 gal electric 240v hotwater heater
our RHEEM model 81V52D, 50 gal electric 240v hotwater heater has quit heating water. The convergence box shows green light (load enabled). However it will not turn on and heat water? Is there a reset … read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
We have a RHEEM PRO615TM ElectricAny suggestions water heater,and
We have a RHEEM PRO615TM ElectricAny suggestions water heater,and it is now not producing hot water?… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
WE HAVE A MARATHON WATER HEATER MODEL MX85238 240 VOLTS 3800
WE HAVE A MARATHON WATER HEATER MODEL MX85238 240 VOLTS 3800 GAL 85 IT HAS BEEN FLUXING FROM COOL TO HOT FOR A LONG WHILE, bUT NOW IT IS JUST COOL. MY QUESTION IS: SHOULD I GET IT SEERVICED TO REPLACE… read more
drcool299
drcool299
shop owner
Bachelor's Degree
22 satisfied customers
Ive had this Rheemglass fury model RR415TM electric water
Iv'e had this Rheemglass fury model RR415TM electric water heater for the past 1 1/2 years and has been working fine. Today, there was very little hot water, enough for 1 shower. There is 230 v to the… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
Not able to turn on Rheem 82V40-2 hot water heater. Pressing
Not able to turn on Rheem 82V40-2 hot water heater. Pressing reset button didn't do anything. It is the same in both units of a duplex, so I know it's a mistake we are making, not broken units.… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
We lost our hot water this morning after one shower and it
We lost our hot water this morning after one shower and it will not heat up again. This is a Rheem Model 71-40SB 240 Volts 4500 Watts 40 Gal. I checked the breaker and that was fine. I noticed about a… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
I have a Rheem electric water heater suddenly there is no
I have a Rheem electric water heater suddenly there is no hot water. I checked everything there is power but no power on element. can you help… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
I have a Bradford White 30 gallon water heater Model #MI30R5SS13
I have a Bradford White 30 gallon water heater Model #MI30R5SS13 Serial # XXXXX about 10 years old that has quit heating water. A few times before this, it spiked to scalding temperatures that went ba… read more
Rick
Rick
HVAC Supervisor
24,848 satisfied customers
I have a RHeem Marathon 100+ gallon electric water heater and
I have a RHeem Marathon 100+ gallon electric water heater and I just replaced my water softener. I followed the instructions on the Rheem for draining and refill but it doesn't heat the water. I looke… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x