HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I just installed a Lyric T6 pro. I have two heat pumps one…

Customer Question
I just installed a...

I just installed a Lyric T6 pro. I have two heat pumps one for downstairs and one for my upper two floors. The first floor works fine and was installed by a professional. I purchased a second unit for the upstairs and wired it exactly as the first floor unit. The problem is that is that the new unit heats in cooling mode and cools in the heating mode. I know I have wired it identically as the first floor unit as I took a picture of the wiring block and wired the upstairs the same. I thought I configured the thermostat the same. Do you have any idea where I went wrong?

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

Filters have just been changed. It is a brand new unit less than three months old. It is a Ruud Heat pump. There is one setting on the thermostat that I am not sure about and it is the reversing valve. I have it set to reverse on cool. Is that right?

Contractor's Assistant: Do you plan on doing the work yourself?

Well, it is awfully cold on the upper floor so I thought I would try. I can call the professionals who installed the downstairs tomorrow. I have changed many thermostats over the years and have never had a problem before. That is why I did it especially since it was the same thermostat as the downstairs unit. The downstairs unit is a different brand however.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of.

Submitted: 5 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 3 minutes by:
11/19/2017
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22,997
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Verified

Hello,

did you set the menu option 218 for the reversing valve?

Ask Your Own HVAC Question
Customer reply replied 5 months ago
but I'm not sure I set it right. I set it to reverse on cooling.
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago

is the heat pump outside a Rheem or Ruud?

Ask Your Own HVAC Question
Customer reply replied 5 months ago
It's a Ruud. Brand new
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago

That is the issue then...Rheem and Ruud are the only makes that reverse valve is HEAT. Change that setting in 218 and you are all set.

Billy

Ask Your Own HVAC Question
Customer reply replied 5 months ago
Do I need to do a factory reset to do that?
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago

No,

Just go back into the menu and scroll to 218...and change the value.

Ask Your Own HVAC Question
Customer reply replied 5 months ago
Great thanks
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago

You have 30 days of follow up after rating service (5 star system) so if any issue return back to this thread.

Billy

Just rate service to close

Ask Your Own HVAC Question
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 5 months ago

I see the question is still open...please rate service with the 5 sytar system to close and move off the active list.

Thank you

Billy

Ask Your Own HVAC Question
Was this answer helpful?
Ask BillyHvac Your Own Question
BillyHvac
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 22,997
22,997 Satisfied Customers
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics

BillyHvac is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

6,938 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

953 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I have a evcon dgato56bdd that the circuit broad blinks
I have a evcon dgato56bdd that the circuit broad blinks continuous and does not run … read more
HvacmanSean
HvacmanSean
Owner
HVAC
232 satisfied customers
My central AC unit shuts off soon after it turns on. 5-30
My central AC unit shuts off soon after it turns on. 5-30 seconds … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a 10 years old home. From day 1, this house has
I have a 10 years old home. From day 1, this house has always been rented out. Now that the tenant has moved out and I am ready to sell the house. I called a company to clean the vent return only, ins… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The screen on my icomfort wifi has gone dark. Since
It came on again on its own and then went dark again… read more
BillyHvac
BillyHvac
Journeyman HVAC Tech
22,997 satisfied customers
We have a 9 year old 58mcb060 and it has stopped working. I
We have a 9 year old 58mcb060 and it has stopped working. I reset it 2 times and both times it started. First time it had to grinding noises and shutdown after 1 hr and the 2nd time it made one grindi… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
Have Rheem Classic 90 plus dual comfort control furnace and
Hi Pearl Have Rheem Classic 90 plus dual comfort control furnace and Honeywell RTH 7600 RET 97C themostat. Need to know correct wiring to get 2 speed operation of furnace. Thanks *****: Just to clarif… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I installed a honeywell rth8500 today and it worked and now
hi I installed a honeywell rth8500 today and it worked and now its not … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I had an Thermostat that had the cables in line from the
I had an Thermostat that had the cables in line from the second hole starting with white the second was green orange blue yellow and red in line now I bought a Therm... that is RTH5160 that bring the … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,676 satisfied customers
My A/C unit stopped blowing cold air last night. Checked the
my A/C unit stopped blowing cold air last night. Checked the outside unit and it is humming but fan not going. … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
System not working. i threw breaker and rested it. wall
system not working. i threw breaker and rested it. wall display woke up, but system not working … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,676 satisfied customers
I have a weil-mclain cgm-6 natural gas boiler flame not
I have a weil-mclain cgm-6 natural gas boiler flame not shutting off and the circulator pump not turning on. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a model #82v52-2 that is leaking from the plastic cap
i have a model #82v52-2 that is leaking from the plastic cap on top can this be fixed? … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
How does the belt go back on? Since last night. A picture
How does the belt go back on? JA: I'll do all I can to help. How long have you been dealing with this? Customer: Since last night JA: Do you plan on doing the work yourself? Customer: Yes JA: Anything… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
We have model AH16X20BA air handler. We know the heat pump
We have coleman model AH16X20BA air handler. We know the heat pump is bad and just want EM heat to come on. Thermostat batteries are good . Power to the heat strips but no fan operation or heat.HELP? … read more
Bill
Bill
Service Mgr
79 satisfied customers
I have a question about my condos heating/cooling system.
Hello, I have a question about my condos heating/cooling system … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I have a Raypak -055-EN heated that runs for 5 minutes then
I have a Raypak B-055-EN heated that runs for 5 minutes then shuts off. I have replaced the filter, geotherm, pressure sensor switch, cleaned burner and orifices. Do you have any advice? Thanks Tim Mc… read more
Bill
Bill
Service Mgr
79 satisfied customers
I need to replace a TRANE Weathertron XT 500 thermostat with
I need to replace a TRANE Weathertron XT 500 thermostat with a HoneywellRTH/2300/RTH221 … read more
BillyHvac
BillyHvac
Journeyman HVAC Tech
22,997 satisfied customers
Trying to use a new T6 Pro thermostat as the Master Zone
Trying to use a new T6 Pro thermostat as the Master Zone stat with an old MM2 Mini Zone Panel. Was hoping that I could create O & B Changeover at the panel using a relay N.O & N.C. & controlling the c… read more
Brian HVAC Guy
Brian HVAC Guy
HVAC Technician
High School
953 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x