HVAC

Have HVAC Questions? Ask an HVAC Expert for Answers

Ask an Expert,
Get an Answer ASAP!

HVAC
This answer was rated:

I have this same heat pump with ac and Im trying to setup a

new thermostat but there are...
I have this same heat pump with ac and Im trying to setup a new thermostat but there are some issues. I have hooked up the thermostat following these instructions but the heat is not working and the thermostat controls all seem wrong, please help! Thanks!
Show More
Show Less
Ask Your Own HVAC Question
Customer reply replied 25 days ago
Not entirely sure if you know which instructions im referring to but I just need to know which wire go where so I can turn my heat back on! Thanks
Customer reply replied 25 days ago
I can get the blower fan to run via the thermostat but no heat is produced after ten min of run time. Once I change the thermostat to turn off the whole panel seems to shut off and turn back on but is not reset.
Customer reply replied 25 days ago
any body out there? was told 8 min wait? i just need wiring directions.
Answered in 8 hours by:
11/17/2017
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8,562
Experience: Furnace, A/C and heat pump specialist.
Verified

Just got in and saw your question.Do you still need help? If so give me mode on air handler and outdoor units

Ask Your Own HVAC Question
Customer reply replied 25 days ago
Yeah im here and still need help
Customer reply replied 25 days ago
What information do you need?

Lets start with model on air handler(furnace ) and outdoor unit

Ask Your Own HVAC Question

Do you see an actual mode. I am trying to figure out what the K and Z terminals were.Those are unusual

Ask Your Own HVAC Question
Customer reply replied 25 days ago
I can take pics of whatever you need to see.

Do you see an actual model. Like HEH 012 or similarR

Ask Your Own HVAC Question
Customer reply replied 25 days ago
FEB 020HA

Stand by while I look this up

Ask Your Own HVAC Question
Customer reply replied 25 days ago
As far as I know, yes, the old thermostat had matching connections for all the letters seen and is also a Intertherm. One thing I did notice while I was just in there was that one air filter was dirty (left side) and the right side wasnt at all.
Customer reply replied 25 days ago
To reiterate, the unit was producing cold and hot air as intended prior to the removal of the old thermostat.

I see. I though pic was of old thermostat. I am not seeing any cross reference for the T K and Z to go to on the Honeywell stat

Ask Your Own HVAC Question
Customer reply replied 25 days ago
I will send a picture of the old therm, one sec.

THanks

Ask Your Own HVAC Question
Customer reply replied 25 days ago
new one is on the right, excuse me.
Customer reply replied 25 days ago
Should I send you a picture of the wiring diagram on the front of the unit?
Customer reply replied 25 days ago
I also have a volt meter.

Next give me model on the intertherm outdoor unit

Ask Your Own HVAC Question

Then I want you to tell me if you get a voltage reading between R and X on furnace board

Ask Your Own HVAC Question
Customer reply replied 25 days ago
check volts with the unit running or off?

Does not matter

Ask Your Own HVAC Question
Customer reply replied 25 days ago
ok standby, gotta get my cold weather gear on :)

No problem

Ask Your Own HVAC Question

Thanks now inside tell me if you get a voltage reading between R and X on furnace board

Ask Your Own HVAC Question
Customer reply replied 25 days ago
voltmeter is dead. forgot to turn it off last time

OK for now lets look at your setup menu.Do you know how to get there?

Ask Your Own HVAC Question

Did you ape off the red tat used to go to Z and move the black that went to K over to E as I mentioned?

Ask Your Own HVAC Question

You can leave the black to Aux, but add a little jumper from aux to E

Ask Your Own HVAC Question

Take red out of aux and tape it off

Ask Your Own HVAC Question
Customer reply replied 25 days ago
the picture above is the current configuration. red RC with jumper to R, Yellow to Y, C empty, white to OB, green to G, brown to aux, pink to E, L empty

remove pink and tape off. Add a jumper from aux to E

Ask Your Own HVAC Question
Customer reply replied 25 days ago
blue, black and grey are hanging as well

Were those connected on old and if so to what?

Ask Your Own HVAC Question
Customer reply replied 25 days ago
they all went to the corresponding letters on the furnace board
Customer reply replied 25 days ago
pink removed, jumper added

Lets look at the setup menu

Ask Your Own HVAC Question

Tell me what functions 1, 2, 3 ,5 are set to

Ask Your Own HVAC Question
Customer reply replied 25 days ago
i see a 1 and a 5

Are you saying function one shows set to 5?

Ask Your Own HVAC Question
Customer reply replied 25 days ago
2 and 0, 6 and 9, 8 and 9, 9 and 3, 12 and 1, 13 and 0, it just keeps going
Customer reply replied 25 days ago
yeah

OK so function 1 is on 5 and 2 is on 0 right?

Ask Your Own HVAC Question

Ok now turn to call for COOL and see if indoor and outdoor will come on?

Ask Your Own HVAC Question
Customer reply replied 25 days ago
Indoor comes on when i set the fan to ON, outdoor unit is off. Then when I set back to AUTO the panel shuts off and comes back on like a reset or something

Not really sure where to go from here on this one.Sounds like a conflict with the way the furnace signals heat pump.Those extra terminals K,T and Z that we do not have may be the issue

Ask Your Own HVAC Question

You are probably going to want to get an onsite tech to do a work around,I am sure the thermostat can be used just may have to rewire around the old relays in that junction box.

All we really need to do is send signal to outdoor unit, reversing valve and fan in cool mode and outdoor ,indoor and fan in heat mode the energize strips for aux or emergency heat

Ask Your Own HVAC Question
Customer reply replied 25 days ago
How do I do a factory reset on the thermostat? it wasnt brand new when I got it.

Dang I thought we were working with new,Thermostat may be junk,

Do this, Touch the R wire to Y and G and see if indoor and outdoor come on

Ask Your Own HVAC Question
Customer reply replied 25 days ago
I touch it to Y and the outdoor unit comes on, I touch it to G and the indoor unit comes on

Your problem is with this thermostat.I would stop wasting time with it and get a new thermostat.Wire as we had and I feel you will be good.

There is one trick I have seen work to reset these digital thermostats that works sometimes. That is to remove batteries and install them backwards for 5 seconds, Then remove and install properly,If this does not reset the little computer board in the thermostat you will need to replace the thermostat.

Note: Occasionally , this will not work and will even cause thermostat to start smoking.If so simply remove batteries.If thermostat is not working already, it is worthless anyway, so no harm done .I have seen it work about 20 per cent of the time. So if that is something you are comfortable doing would try it.Could save you having to buy another thermostat.Otherwise, just go ahead and replace it.

Ask Your Own HVAC Question

Leaving office for the night will check in tomorrow morning to see if that helped.If not go ahead and get another thermostat

Ask Your Own HVAC Question
Customer reply replied 25 days ago
Not sure but now both units are running with the heat setting and waiting to see if i get heat
Customer reply replied 25 days ago
I played with the settings and change the O/B Changeover valve to work on heat instead and voila, the heat started working. Everything appears to be working fine now. Havent checked on the ac yet but Ill do that tomorrow, been at this puppy all day. Thanks for your help today. Have a good night.

Great news, et me know how it goes.

Thanks for letting me work with you.If my answer has been polite, professional,and thorough, please click one of the ratings before you go. If you still need help let me know!.Expert is not paid for assisting you until you rate answer.Feel free to follow up for 30 days at no additional cost. Bonus always appreciated if you feel justified.

To rate answer, please select one of the stars on the page.

airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8,562
Experience: Furnace, A/C and heat pump specialist.
Verified
airheatman and 87 other HVAC Specialists are ready to help you
Ask your own question now
Ask airheatman Your Own Question
airheatman
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 8,562
8,562 Satisfied Customers
Experience: Furnace, A/C and heat pump specialist.

airheatman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

6,877 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

953 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I'm tried to install a new Eecho 4 thermostat controller and
Hi. I'm tried to install a new Eecho 4 thermostat controller and now I have no power coming from the furnace. I think it should be 24V. … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a replaced older standard digital thermostats with
I have a replaced older standard digital thermostats with Honeywell Lyric T5. I have electric unit with single stage cool and two stage heat I think (heat and emergency heat on old thermostats). When … read more
airheatman
airheatman
HVAC Technician
8,562 satisfied customers
Our digital thermostat went blank. We have a model
Hi! Our digital thermostat went blank. We have a model CU5830-C175 Payne furnace. Code 33. I replaced a very dirty filter, manually hit the reset and the furnace worked, fan and flame. Goes through a … read more
airheatman
airheatman
HVAC Technician
8,562 satisfied customers
My carrier thermostat control 's display just went blank. I
My carrier thermostat control 's display just went blank … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Gas boiler thermostat controles circulating pump hot water
gas boiler thermostat controles circulating pump hot water remains hot and is distributed by convection, how correct … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
We have a 7-day programmable digital thermostat and lost the
We have a 7-day programmable digital thermostat and lost the instructions. I messed up trying to program it, and now it won't come on at all. It is getting very cold and we need the heat. How can I ge… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a carrier unit in attic/digital thermostat/nothing is
i have a carrier unit in attic/digital thermostat/nothing is turning on-even in fan mode,all breakers are goood … read more
airheatman
airheatman
HVAC Technician
8,562 satisfied customers
Ritetemp digital thermostat not working: Displays Heat 2.
My Ritetemp thermostat says 'Heat 2'; the furnace will kick on for a minute but then shuts off. It does not get to the desired temp. Filter is not dirty.… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a -Rodgers model 1F97-371 thermostat controller. How
I have a White -Rodgers model 1F97-371 thermostat controller. How do I get it out of the lock mode?… read more
Rick Mather
Rick Mather
HVAC Technician
Vocational, Technical or Trade Scho
3,133 satisfied customers
Is there a zigbee thermostat controller for a gree ptac? I'm
is there a zigbee thermostat controller for a gree ptac? … read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
Need assistance in programing honeywell digital thermostat.
need assistance in programing honeywell digital thermostat … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the fuse in my hvac unit. The thermostat control
Yes. The thermostat control shorted out. I suspect a blown fuse.… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Honeywell digital thermostat. the back light was
I have a Honeywell digital thermostat. the back light was out. it said the battery needed replacing. forgetting you can tip out the battery pack to do the replacement, I just pulled the unit off the m… read more
airheatman
airheatman
HVAC Technician
8,562 satisfied customers
Batteries died in heat pump digital thermostat. Change
Batteries died in heat pump digital thermostat. Change batteries (3 AAA) replaced unit now no AC or fan?… read more
Michael Ferryman
Michael Ferryman
82 satisfied customers
Trying to install a new digital thermostat. The AC red and
Trying to install a new digital thermostat. The AC red and white wires were spliced into the wires going from the furnace to the old thermostat. So I thought, "These should just be installed directly … read more
Daniel Plourde
Daniel Plourde
plumbing, hvac technichian
Vocational, Technical or Trade School
353 satisfied customers
What is the best attic exsaust fan thermostat controlled for
What is the best attic exsaust fan thermostat controlled for an 1800 sf house? … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
6,877 satisfied customers
I have an Emerson digital thermostat. The display is not
I have an Emerson digital thermostat. The display is not showing "system on" even though it should be calling for AC. … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a 1F80-361 programmable digital thermostat which,
I have a 1F80-361 programmable digital thermostat which, after 10 years, is giving me problems. Upon returning from an extended vacation, the thermostat is reading 79 degrees (HOLD mode) and the outdo… read more
airheatman
airheatman
HVAC Technician
8,562 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x