HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I have a Heat-N- Glo gas fireplace. Fire starts, when I turn…

Customer Question
I have a Heat-N-...

I have a Heat-N- Glo gas fireplace. Fire starts, when I turn switch on, burns for a few minutes, then go out & in a few minutes start burning again

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Heat-N- Glo gas insert

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The fire seems to burn OK, then just goes out, no gas smell then relights itself in a few minutes

Submitted: 8 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 4 days by:
11/21/2017
HVAC Technician: Jerry, Service Technician replied 8 months ago
Jerry
Jerry, Service Technician
Category: HVAC
Satisfied Customers: 3,367
Experience: HVAC Technician. Hearth Products Specialty
Verified
Do you still help with this?
Ask Your Own HVAC Question
Customer reply replied 7 months ago
my credit card has charges twice with out any help, I need an answer, I have paid for it if not I want a refund.
HVAC Technician: Jerry, Service Technician replied 7 months ago
My name is***** am very familiar with heat n glo products. There are two or three things that can cause this type of problem. However I know very little about your insert. It would be best if we could talk by phone to get this history. Are you able to do this? We could set a phone appointment. Also I will need model number and age of insert.
Ask Your Own HVAC Question
Customer reply replied 7 months ago
It is at my girl friend's house, as soon as I get the information that you want, I will call you. Thanks
HVAC Technician: Jerry, Service Technician replied 7 months ago
It would be best if you were at the insert to do some testing. If that won’t be possible I’ll give you some things to try. I’ll need to know if this insert was recently installed or if this just started happening.
Ask Your Own HVAC Question
HVAC Technician: Jerry, Service Technician replied 7 months ago
I will list the causes in most likely to least likely. Then you can check these and let me know what you find. 1. Low millivoltage from pilot. Caused from either dirty pilot flame or dirty thermopile. Possibly weak or faulty thermopile if flame on pilot looks blue and sharp. 2. Loose or corroded wire connectors at on of switch or where switch wires connect to gas valve. 3. Venting pipes loose or incorrectly installed. This would cause flame on main burner to begin to “ghost” or float. 4. Glass door not latched correctly. Again the most likely cause would be one or two. If you have a multi tester to check millivoltage that would be a great starting place. This is assuming the unit is older and has a standing pilot.
Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jerry Your Own Question
Jerry
Jerry
Jerry, Service Technician
Category: HVAC
Satisfied Customers: 3,367
3,367 Satisfied Customers
Experience: HVAC Technician. Hearth Products Specialty

Jerry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,426 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,019 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I turned on my built in fireplace for the first time
i turned on my built in fireplace for the first time yesterday. I came on for 1 minute and turn back off. I could here a click every time it would turn on and off. I was leaving the house after it tur… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,426 satisfied customers
I have a gas fireplace and I can't find the Control for the.
I have a gas fireplace and I can't find the Control for the . … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,942 satisfied customers
I have a sure heat natural gas fireplace. The set is in the
I have a sure heat natural gas fireplace. The set is in the firebox of an older wood burning stove. Just moved into the house. When I finally got the pilot light lit, the burner started up fine. The f… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Electric switch won't turn heat n glo fireplace on. I have
Electric switch won't turn heat n glo fireplace on. I have to take decorative cover off to turn it on or off. Please help.… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,426 satisfied customers
-I had a heat n glo 6000 clx propane direct vent fireplace
-I had a heat n glo 6000 clx propane direct vent fireplace installed by a heat n glo dealer. They cannot get it to stay lit. If they remove the glass the fire burns fine. If they reinstall the glass t… read more
Nathan Marshall, MP
Nathan Marshall, MP
Master Plumber,HVAC Tech,Tradesman
Vocational, Technical or Trade School
275 satisfied customers
Goodman mdl # XXXXX mfg 2002...installed in residence May 2005. Gas
Goodman mdl # XXXXX mfg 2002...installed in residence May 2005. Gas flow seems to have stopped to burner. Fan works but no gas to ignite burner. I checked overflow valve...no water there.… read more
Appliance Guru
Appliance Guru
18,162 satisfied customers
I have a Heat n Glo Pier TRC fireplace. Recently the flame
I have a Heat n Glo Pier TRC fireplace. Recently the flame has gone from a nice lazy yellow to a low blue flame and the fireplace makes a jet engine sound. Once in a while when it goes from the yellow… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I have a Heat-N-Glo gas fireplace and have replaced the
I have a Heat-N-Glo gas fireplace and have replaced the thermopile assembly because the burner would not ignite. Now the burner will ignite, but the hi/lo control on the Robertshaw gas valve (model# *… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I have a Heat-N-Glo gas fireplace and have replaced the
I have a Heat-N-Glo gas fireplace and have replaced the thermopile assembly because the burner would not ignite. Now the burner will ignite, but the hi/lo control on the Robertshaw gas valve (model# *… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I would like to convert my existing wood burning fireplace
I would like to convert my existing wood burning fireplace into a natural gas burning fireplace. 42" w x 22" h x 26" d I have bifold doors that cover the opening and prevent heat loss. Behind these do… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
Hello i have a Magiglo due fire which is cutting out after
Hello i have a Magiglo due fire which is cutting out after igniting.( It has an electric fan which has to be on before the fire will light and I think stays on for a short while after the fire is swit… read more
servtech50
servtech50
HVAC/R service tech
296 satisfied customers
I have a built-in fireplace: Heat-N-Glo Fireplace model # XXXXX
I have a built-in fireplace: Heat-N-Glo Fireplace model # XXXXX The tenants said it wasn't working. When I checked, it had a spark but the gas didn't kick in. I could tell because there was no gas odo… read more
Rick
Rick
Supervisor
24,226 satisfied customers
I have a Heat n Glo fireplace. The pilot has a tendency to
I have a Heat n Glo fireplace. The pilot has a tendency to drop out daily usually in the early morning (it's not a draft causing the problem). It's an intermittent ignition pilot. I can get it to ligh… read more
Jerry
Jerry
Service Technician
High School or GED
3,367 satisfied customers
I am looking to have a gas fireplace insert installed into
I am looking to have a gas fireplace insert installed into my exisiting wood burning fireplace. A gas line is at the location as I have a gas starter. I know nothing about gas inserts and what I would… read more
Tim H.
Tim H.
Lead building engineer
Vocational, Technical or Trade Scho
3,962 satisfied customers
I have a Heat-N-Glo fireplace. It will go on manually but not
I have a Heat-N-Glo fireplace. It will go on manually but not with the remote. I changed the batteries in the remote and also in the little plastic switch box that is inside the fireplace. When I push… read more
Tim H.
Tim H.
Lead building engineer
Vocational, Technical or Trade Scho
3,962 satisfied customers
I have a Heat n Glo gas fireplace Im able to light the pilot
I have a Heat n Glo gas fireplace I'm able to light the pilot light but when I switch it to on the main flame doesn't come up. Help?… read more
Rick
Rick
Supervisor
24,226 satisfied customers
I have a two sided heat-n-glo gas fireplace that will not startup
I have a two sided heat-n-glo gas fireplace that will not startup correctly. I can get a good blue pilot light, then after waiting a minute I hit the button the smart fire remote (with new battery) to… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
We are in the process of building a house. We want to put
We are in the process of building a house. We want to put in a vented gas firebox. There are so many on the market and it is difficult to compare. Which companies do you feel make the best fireboxes. … read more
Mr.BTU
Mr.BTU
HVAC Contractor
Vocational, Technical or Trade Scho
18 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x