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I have a air temp furnace that was installed last summer, it…

Customer Question
I have a air...

I have a air temp furnace that was installed last summer, it worked fine through the summer and winter season, I tried cutting the heat on and it won't light. The inducer motor comes on the hot surface ingitor glow bright but the gas valve is not opening - the diagnostic lights are alternating which means 1 hour locket, but the unit is not re-cycling

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

Yes I kill the power over night and the same thing happened

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, I brought the unit last year but can't find the warranty

Contractor's Assistant: Anything else we should know to help you best?

I have been trouble shooting it for 3 days now, I checked to see if I had 24 V going to the gas valve and it did, also I have continuity on the valve

Submitted: 8 months ago.Category: HVAC
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Answered in 11 minutes by:
11/7/2017
HVAC Technician: Rick, HVAC Supervisor replied 8 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,401
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. Is the gas on to the unit?

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HVAC Technician: Rick, HVAC Supervisor replied 8 months ago

Then you either have a bad gas vlave or a clogged burner orifice. The burner adjacent to the igniter. I asked about the gas because it's very unusual for a gas valve to fail so soon. But it does happen.

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Customer reply replied 8 months ago
Rick I'm driving
HVAC Technician: Rick, HVAC Supervisor replied 8 months ago

Ok, then you shouldn't be typing

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Customer reply replied 8 months ago
Right! I will hit you back
HVAC Technician: Rick, HVAC Supervisor replied 8 months ago

OK

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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