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My new Ecotemp L10 shuts off on its own approximately every…

Customer Question
My new Ecotemp L10...

My new Ecotemp L10 shuts off on its own approximately every 20 minutes. It restarts and will run again endlessly on 20 minute cycles. I see nothing in my manual regarding this. What's going on here?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

It's new out of the box and started this behavior at first ignition

Contractor's Assistant: Do you plan on doing the work yourself?

I can

Submitted: 10 months ago.Category: HVAC
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Answered in 9 hours by:
10/7/2017
HVAC Technician: Michael Ferryman,
 replied 10 months ago
Michael Ferryman
Category: HVAC
Satisfied Customers: 110
Experience: Operating Engineer at NRG Energy
Verified

is this on a tempered water loop? The only reason it should be running is if I has flow?

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HVAC Technician: Michael Ferryman,
 replied 10 months ago

the 20 min shut off is the safety cycle, so for some reason it is seeing flow continuously. Do you have a water leak?

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Customer reply replied 10 months ago
I am wondering why the manual that acompanyed the unit did not mention this 20 minute cycle safety factor. I am using my Ecotemp to wash some machinery. I don't mind the 20 minute cycle as I can deal with it as long as I know that the unit is not defective. I am a little irritated that I am being charged for this information which rightfully should be noted in the manual. Does Ecotempt intend to charge my Discover card?
HVAC Technician: Michael Ferryman,
 replied 10 months ago

this is in no way related to the company that made your device, We provide answers to questions of all categories via online experts. I found your model of Ecotemp and did some re search on it and found that it had a 20 min safety shut off on it. The reason the shut off is there is to keep it from over heating and from draining your fuel source. We answer questions about a great deal of things but we are not affiliated with any product or company. I myself am a professional HVAC engineer with 15 years experience in commercial equipment and I help folks such as yourself on here in my spare time.

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HVAC Technician: Michael Ferryman,
 replied 10 months ago

I hope this helps, Let me know if I can be of any further assistance. Cheers!

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Customer reply replied 10 months ago
It sounds like you are building a case for charging me a fee for this information which,again, I contend should be noted in the purchaser's manual. I would like to take this up with Ecotemp if such is the case. Would you provide me with their phone number? Thank you,
Steve
HVAC Technician: Michael Ferryman,
 replied 10 months ago

Looks like eco temp only handles correspondence though email. www.ecotemp.com then I went to the contact section only has an option for email. Just to be clear we are not affiliated in any way with eco temp. let me know if you need anything further. Thanks :-)

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HVAC Technician: Michael Ferryman,
 replied 10 months ago

.

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HVAC Technician: Michael Ferryman,
 replied 10 months ago

did you need any more help with this?

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HVAC Technician: Michael Ferryman,
 replied 10 months ago
Did you still need assistance with this? If not can you give me a 5 star rating. Would really help me out. Thanks so much.
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