HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I had a new furnace & central air conditioner installed on…

Customer Question
I had a new furnace...
I had a new furnace & central air conditioner installed on 9/13. On 9/20 my septic backed up into my finished basement (mostly "grey" water & not very deep-less than 1" in most places). It was determined that the cause of the problem was related to the install of my new HVAC unit. My old furnace was located upstairs (ground level) & the new one was being installed in the basement. When the installers shut off the breaker to my old furnace to take it out, they left the breaker off thinking that the furnace was the only thing on that breaker, but unfortunately my septic pump was also hooked up to that breaker. I have had a remediation company come to my home to clean/sanitize & dry but unfortunately the vinyl plank flooring in my basement had to be completely torn out. I have been assured by the HVAC company that they accept responsibility & will pay for the clean-up/damages but I have yet to see an insurance adjuster. I am reluctant to file my own claim as I already had to file one earlier in the year for damages related to a wind storm. I guess I would like to know what any of you would do in the same situation? I am also concerned that there may be damage that our untrained eyes might miss. I thought of hiring a public adjuster, thoughts? This will be an expensive claim (remediation could cost up to $10000 & the flooring may cost as much as $4000), not something we can take to small claims court in the event we have to sue them. I have heard that most contractors actually have very small liability insurance, is that true? We have been trying to get quotes from local flooring companies but where do we go from here? Also, I currently still "owe" the HVAC company for the balance of their work ($3600), should I pay them (seems a little wrong right now)? Sorry for all the questions, kind of lost...
Submitted: 10 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 7 hours by:
10/3/2017
HVAC Technician: Elliott Oxton, HVAC Mechanic replied 10 months ago
Elliott Oxton
Elliott Oxton, HVAC Mechanic
Category: HVAC
Satisfied Customers: 65
Experience: Lead engineer at eoxtongasservice
Verified
Good day, my name is ***** ***** I have worked in the hvac industry for over 15 years. The last few years I have owned my own business and thus had to understand and protect myself and my clients from the sort of things you have described.
First of all I'm sorry to hear what has happened. It is never nice to be faced with this kind of problem. I will do I can to offer advise but obviously this will be from a trade rather then a legal point of of view.If I was in your position I would try to do the following:
1. The company has claimed liability. Have they just told you that over the phone or when they visited? You will be best to get it in writing from them. Maybe write them a nice email to get them to confirm their liability. Perhaps avoid letting them know how much it will cost to repair at this time. Just get the proof that they have accepted liability.
2. Phone your insurance company and explain to them what has happened and that they have claimed liability and ask them how to proceed. It doesn't matter if you have already claimed this year. Sometimes unforseen accidents happen which is why we get insurance. Before taking step 2 perhaps wait to hear from the company about their liability and what they are doing to resolve it.
3. Most companies liability insurance will cover at least 100,000 USD and if it is a bigger company it is more then likely to be into the millions. This should not be a problem.
With regards ***** ***** payment of the remaining balance you should be carefully think about what to do here. Don't presume that you shouldn't pay as it may have an effect on the contract of the works. Did you sign a contract in anyway or was it just an agreement? Either way I would suggest do one step at a time. Get proof from them of their liability. Then proceed from there.Your email could mention something like: 'just wanted to confirm our conversation dated xxxx where you said that your business excepted liability to the damage's caused. What is the next step in order to fix the damages done'.After they have put down in writing their liability then you can talk openly about the next steps of legal action and the final payment.Please let me know what you think and if there is any other information that may help us with this. I hope I can help you further and look forward to hearing back from you.Warm regards
Elliott
Ask Your Own HVAC Question
Customer reply replied 10 months ago
Thank you for your response. The day after I posted the question we actually did hear from the HVAC company's insurance adjuster. They have already covered the bill for the cleaning/remediation and now we are just trying to get quotes for the work that needs to be done so that we can present it to the adjuster. We have also received the final bill for the HVAC work (yes we are under contract). I feel more comfortable writing the final check for the work now. Despite everything I feel like they did do a decent job on my HVAC work & I forgive them for the mistake.... the septic backing up & damaging my basement still sucks though. Why couldn't the breaker just have been tied into an outlet? ;) Hopefully we don't receive any push back about the rest of the repairs but I'm trying to stay positive & hopeful.Thanks again,
Holly
HVAC Technician: Elliott Oxton, HVAC Mechanic replied 10 months ago
Good day Holly.
I'm so pleased to hear the good news regarding the company. They sound like an honest company that made a genuine mistake but we're willing to admit it. Sometimes a rare thing these days.Hope it is all sorted soon.Please could you do one final thing for me and rate my response to your question? You can do this by clicking on the star rating you feel is most appropriate. This is the only way I am compensated by the website for my work. I really appreciate your responses and support and thank you for using this service with your problem. We hope you can turn to us again if anything comes up in the future.Thank you again and warm regards,
Elliottn
Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Elliott Oxton Your Own Question
Elliott Oxton
Elliott Oxton
Elliott Oxton, HVAC Mechanic
Category: HVAC
Satisfied Customers: 65
65 Satisfied Customers
Experience: Lead engineer at eoxtongasservice

Elliott Oxton is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,634 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
Hvac furnace and ac combined unit in basement supplies heat
Hvac furnace and ac combined unit in basement supplies heat by natural gas and cold air by compressor located outside.. the furnace stopped working and after checking we discovered a pipe had burst an… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I was exposed to mold from 2014 to 2016, while residing in a
I was exposed to mold from 2014 to 2016, while residing in a basement apartment, which had a history of floods, and no mold testing ever done, prior to me moving into the basement apartment. The apart… read more
Regan Land
Regan Land
General Manager
Vocational, Technical or Trade Scho
508 satisfied customers
When an evaporative coil is replaced, is it standard
when an evaporative coil is replaced, is it standard practice to make sure the condensate line is clear and drains properly? Thanks… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a rental property and the tenant called an hvac
I have a rental property and the tenant called an hvac friend because it was not cooling properly. He told her it could be a frozen coil and to turn off the ac and just keep the fan going to cool it d… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,335 satisfied customers
I'm having an issue that I'd love some help with. I've been
Hello. I'm having an issue that I'd love some help with. I've been having issues with my HVAC and I think my HVAC technician may have used the wrong Freon and as a result may have permanently damaged … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
I have a Carrier 95% furnace installed 4 years ago. The heat
I have a Carrier 95% furnace installed 4 years ago. The heat exchanger is rusted and now I am being told to purchase a new unit. I think it was installed wrong and condensate caused the rust. Should t… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
Building a new unit downstairs (basement), and have a couple
Building a new unit downstairs (basement), and have a couple of conflicting descriptions from two contractors which concern. Also, there seem to be differences in the way they vent the furnace and tan… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
hello there - I had a water heater explode and over a period
hello there - I had a water heater explode and over a period of several days (we were gone) a total of 18,000 gallons of water poured over and under my wooden house. I have extra water coverage, howev… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
Are HVAC technicians supposed to turn the main breaker off
Are HVAC technicians supposed to turn the main breaker off before servicing the unit in the attic, if not for their own safety, as a precaution to prevent arcing and a possible electrical fire in the … read more
V12Tech
V12Tech
252 satisfied customers
We have 4 Carrier AC units, Model #38CK048310, at our hall
We have 4 Carrier AC units, Model #38CK048310, at our hall building & had a hail storm dent in the condensor coils. Our AC technician advises that these units have enhanced fins & can't be combed out … read more
Drew1315
Drew1315
Over 5 years of college education
86 satisfied customers
The HVAC contractor failed to install one system proeprly (ommitted
The HVAC contractor failed to install one system proeprly (ommitted condensate line). The system produced water and damaged the ceiling. The HAVAC contractor responded by retrofitting a condensate lin… read more
Rick Mather
Rick Mather
HVAC Technician
Vocational, Technical or Trade Scho
3,133 satisfied customers
In Sept 2010 I had a new Honeywell Humidifier installed in
In Sept 2010 I had a new Honeywell Humidifier installed in my home– to work with my HVAC system. On Jan 3, I required service because the humidifier was not working. This was due to a transformer malf… read more
Tim H
Tim H
Lead building engineer
Vocational, Technical or Trade Scho
1,922 satisfied customers
We have had two Bock 32 gallon heaters in the past 10 years.
We have had two Bock 32 gallon heaters in the past 10 years. We have well water which is heavily mineralized, and after five years each of the heaters corroded and leaked all of their water all over t… read more
Rick Mather
Rick Mather
HVAC Technician
Vocational, Technical or Trade Scho
3,133 satisfied customers
my air conditioner pan overflowed or broke over top of my furnace.
my air conditioner pan overflowed or broke over top of my furnace. my homeowners insurance state it not covered because of a rust exclution, stating the heat exchanger has some rust on it. and that th… read more
Tom
Tom
HVAC Technician
Vocational, Technical or Trade Scho
770 satisfied customers
I am having a problem with an insurance claim on my homeowners
I am having a problem with an insurance claim on my homeowner's policy. It seems the exhaust pipe from the gas furnance (under the house) broke. This has caused considerable damage to the wood floor i… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
we have a new home with 3 heating and air conditioning zones
we have a new home with 3 heating and air conditioning zones on three levels. on the main living level 2 rooms and the foyer register 3-6 degrees lower in the winter than the rest of the main floor. w… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
I have the following JANITROL gas pack. Model PCB024075-1
I have the following JANITROL gas pack. Model PCB024075-1 REV-A; Serial # XXXXX Please advise what year this unit went into service, what it cost new (approx) and what a new one would cost today. I ha… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
Im building a new home and have just purchaced a Frigidaire
I'm building a new home and have just purchaced a Frigidaire 904643F FG7SC09090D-35C 5 tube furnace. These numbers mean nothing to me. I need some help on selecting what other components needed in my … read more
Stephen Cutler
Stephen Cutler
Registered Residential Contractor
licensed residential contractor
1,851 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x