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Im trying to hook up a Lyric. No Startup menu. The last

Customer Question
Im trying to hook...

Im trying to hook up a Lyric. No Startup menu

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

The last hour

Contractor's Assistant: Do you plan on doing the work yourself?

Its rady, is this a bot

Contractor's Assistant: Anything else we should know to help you best?

Wish I could talk to a person

Submitted: 10 months ago.Category: HVAC
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Answered in 3 hours by:
9/30/2017
HVAC Technician: Phil, Mechanical Engineer replied 10 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7,426
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, I am a real person, age 76 with over 50 years in this business, did your old thermostat have a C terminal on it, if so, did you wire the same wire to C on the Lyric? If not, that is the problem.

We can go from there.

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Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

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