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I spent 2 hours with Rick, will wait until he is

Customer Question
Please, I spent 2 hours...
Please, I spent 2 hours with Rick, will wait until he is available....
Rick, I left it for an hour to heat up, went back, no hot water. Now what?
Submitted: 10 months ago.Category: HVAC
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Answered in 1 minute by:
9/26/2017
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,603
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Is the pump running?

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Customer reply replied 10 months ago
no
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

Do you have a multi-meter to test voltage?

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Customer reply replied 10 months ago
It's at my work, I can get it tomorrow AM
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

Test for 120 volts at pump. If you don't have it and the thermostat is still jumoed then you probably have a bad relay. If you have 120 vac replace the pump

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Customer reply replied 10 months ago
My guess is the relay is OK since it clicked on and started the boiler. But the whole operation quit because the circulator didn't start. Right?
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

Relay can turn on burner but not pump if it's defective. It serves both functions

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Customer reply replied 10 months ago
Now I know how little I know!
I'll report tomorrow
Thanks
to be continued...
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

ok

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Customer reply replied 10 months ago
Hi Rick, Finally got the meter and there is no voltage at the circulator.
I've found a new identical relay for $5, but must wait for it to ship.
Is there a common unbranded or differently branded equivalent that might be stocked locally?
Customer reply replied 10 months ago
I meant $45!
Customer reply replied 10 months ago
are you working today ?
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

I don't know what's available where you are. Try a local plumbing supply house.

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Customer reply replied 10 months ago
they don't have the Honeywell part- is a Taco SR501 equivalent??
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

You would have to conmpletely rewire the relay to use an SR501

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Customer reply replied 10 months ago
Not me! Is there a "relay equivalent" database somewhere?
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

Not that I'm aware of

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Customer reply replied 10 months ago
Ok Guess I'll wait for the right part!
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

ok

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Customer reply replied 10 months ago
supposed to arrive Monday, I'll keep you posted on progress
HVAC Technician: Rick, HVAC Supervisor replied 10 months ago

ok

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