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I have a 15,000 BTU Soleus PTAC With heat pump. That shut…

Customer Question
I have a 15,000...

I have a 15,000 BTU Soleus PTAC With heat pump. That shut off and now has an E4 code.

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

I,cleaned the front air filter, and the thermostat setting . After the unit shut off last night I turned it on this morning , no code but compressor seems not to be kicking in.

Contractor's Assistant: Do you plan on doing the work yourself?

Not good DYSelf projects

Contractor's Assistant: Anything else we should know to help you best?

I reside in Montclair NJ Zip 07042 and would like to have an idea of who to call

Submitted: 10 months ago.Category: HVAC
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Customer reply replied 10 months ago
Hello are my questions under consideration?
Answered in 19 minutes by:
9/25/2017
HVAC Technician: Phil, Mechanical Engineer replied 10 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,793
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello I am working on it

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HVAC Technician: Phil, Mechanical Engineer replied 10 months ago

I am researching well rated outfits in your area, you will have to call a few until we find one that will work on your PTAC

when you talk to them, tell them its "through the wall air conditioner" that will communicate more clearly to their staff.

https://www.anytimeservice.com/anytime-appliance-repair-service-services-many-brands

.

http://www.airconditioningservicesnj.com/essex-county/montclair.php

.

Finding an outfit that works on some of these brands of PTAC's is not always easy. Call these two and see if they will service your PTAC and if not, ask them who will.

We can go from there until we find a suitable repair outfit in your area

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Customer reply replied 10 months ago
These 2 numbers are for the same company, they do not service my product either because its a ptac or because its a soleus, how can I check thermostat settings?
HVAC Technician: Phil, Mechanical Engineer replied 10 months ago

click here for the manual, tell me if it looks like your unit or not.

Click here please, tell me if that looks like the controls on your unit or not. we can go from there until we get the entire situation sorted out

When you have what you need, locate the 'Finish and rate your expert...' link near the top of the page to close the question

.

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Customer reply replied 10 months ago
The unit has a temperature press until up or down to set temperature for heat or cooling and high or low fan and digitally displays temperature in the room
HVAC Technician: Phil, Mechanical Engineer replied 10 months ago

Does the up and down temperature adjustment work,

E4 error code is not shown on page 12... typical of many imports, and the primary reason its so hard to find anyone who works on them

.

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Customer reply replied 10 months ago
Control functions are Similar but not the same. Current model seems different control wise
HVAC Technician: Phil, Mechanical Engineer replied 10 months ago

These are the problems we are having with retailers selling Chinese made equipment, without a service capability etc. Parts can also be difficult to obtain, so that the repair costs in the USA at $126/hr can easily be more than the cost of a new unit.....

.... so that many shops will not work on them, the bill ends up higher than the repair is worth

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