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Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 22031
Experience:  40+ yrs. experience as a licensed oil & gas technician.
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Help! I turned thermostat to heat, I can hear the motor

This answer was rated:

Hello- help! I turned thermostat to heat, I can hear the motor running. Thermostat is set to auto. No fan, no heat.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: yes, I checked the therm settings. Changed to a new filter yesterday.
JA: Do you plan on doing the work yourself?
Customer: Only if I think I can do it. Probably not, unless it is an easy fix.
JA: Anything else we should know to help you best?
Customer: I'm cold, getting ready to winterize the house. LOL

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What is the brand and model of your unit?

Customer: replied 27 days ago.
Honeywell NTC5 series
Customer: replied 27 days ago.
No live talk. Thank you

Honeywell doesn't make furnaces but NTC5 is an ICP (they have several brands) unit. So the small draft fan (connected to the exhaust)on the front runs but nothing else happens?

Customer: replied 27 days ago.

The call prompt is automatic. I have no control over it. We can continue here but please be patient. It takes time to research your issue and type and answer

Customer: replied 27 days ago.
Thank you. Honeywell thermostat.

Ok, that tracks. I still need an answer to my question

Customer: replied 27 days ago.
I can hear "something" running". Am furnace illiterate, sorry. Yes, nothing else happens. No fan. No heat.

Ok, then troubleshooting this is apparently beyond your capabilities. You need to call a pro. If you don't have a regular service company then try a referral service like or Angie's List.

Customer: replied 27 days ago.
I do have a furnace company. Scheduling a furnace clean next week. Was hoping for a quick fix - haha. Thank you for your time Rick.

You're welcome

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