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My name is Billy.
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Ok, can you tell me what color wire is on what terminal in thermostat...and did you move g wire in furnace to C and install jumper y to g?
G is moved to C and then a jumper is needed from Y to G...IF..there were 2 wires in the Y terminal in furnace...sometimes the 2 wires are just wire nutted together and not in the y terminal.
Let me know the status of yours
Ok do you have Trane equipment or removed a Trane thermostat?
What about the equipment is the outdoor unit rheem, ruud or Trane?
The blue wire on B is a concern.
Lets start fresh...in old thermostat...
What wire was on what terminal? and do you have model number of old?
You see old B terminals can be a Com (C) or a reverse valve for rheem, ruud heat pumps. do you know if you have a gas furnace or heat pump?
and what color wires?
You said there was a blue wire also at thermostat?
Then we could use that unused blue as the C wire...and not move g wire?
Did you put the other end of the blue wire in furnace/airhandler to C?
Ok....lets do this...
First, can you tell me what the indoor blower unit is or take door off and post a pic for me?
thank you!...now I must ask for one more....there is a blower section to the right of the pic...that cover needs to come off then I can draw directions on that pic. It is a circuit board I need to see
correct...that is the C wire from ac unit....we will add to that the blue wire...so C will have 2 wires..the white and the blue we will add...and thats it at furnace..
At furnace we should have from thermostat:
red to r
white to w
yellow to Y
green to g
blue to c
From ac unit are 2 wires in furnace.....red to Y with the yellow and white to c.
At thermostat red to r
yellow to y
Can you try this now?
correct....the bottom panel over circuit board must be on to depress a sfety button
you are very welcome....just rate service (5 star system) to close..