HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I have a Bosch Tankless water heater model # GWH 2400 E Ng…

Customer Question
I have a Bosch...

I have a Bosch Tankless water heater model # GWH 2400 E Ng and some times I get an EC code and it stop ps heating the water I play around with the buttons and the code goes away. I want to find out if the unit is trying to tell me it has a problem. It has happened 3 times in the last couple of months.

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

Its about 19 years ols

Contractor's Assistant: Do you plan on doing the work yourself?

Sorry about that 10 years old

Contractor's Assistant: Anything else we should know to help you best?

I haven't had not one other porblem withit.

Submitted: 7 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 3 minutes by:
9/24/2017
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,991
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

An EC code is flame failure druing operation. When was the last time the combustion chamber was cleaned?

Ask Your Own HVAC Question
Customer reply replied 7 months ago
Never
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

I'd suggest you call a plumber who services Bosch and have him clean and service the unit. If the heat exchanger has never been acid flushed that should be done as well.

Ask Your Own HVAC Question
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

I'm sorry but bu there is a glitch with your account. If you need to talk then contact customer service to clear it up(###) ###-#### OR we can continue here.

Ask Your Own HVAC Question
Customer reply replied 7 months ago
Well, My PayPal account was just debited $36.00 instead of the $24.00 that was advertised. So I will have to get in touch with organization you work for and find out what they are trying to do. provide the service that they charge people for.
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

I don't work for JustAnswer. I just use their platform just like you. When you rate you rate me not the site. If I've cleared this up for you I'd appreciate a favorable rating using the stars at the top of the page. I don't get credit unless you rate me favorably. If you still have more questions let me know.
Here is another link to customer service. They will sort this out for you
http://ww2.justanswer.com/help

Ask Your Own HVAC Question
Was this answer helpful?
Ask Rick Your Own Question
Rick
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,991
23,991 Satisfied Customers
Experience: 40+ yrs. experience as a licensed oil & gas technician.

Rick is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

6,938 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

953 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
Water collects in the fan housing of my Lennox Elite furnace.
Water collects in the fan housing of my Lennox Elite furnace. What causes that?… read more
A-1 Tech
A-1 Tech
Service Manager
Vocational, Technical or Trade Scho
361 satisfied customers
I have a Richmond tankless water heater Model # RMTG-74PVN-1.
I have a Richmond tankless water heater Model # XXXXX It was installed the summer of 2007. has operated proplem free until last week when it stopped working and flashing C7 on the remote. Can you advi… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
Rheem PTG2-42PVP water heater worked great for 28 months, then
Rheem PTG2-42PVP water heater worked great for 28 months, then would intermittently fail after approximately 5 seconds and show error 12. After some research, I determined that the flame sensor(s) sho… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
My water heater is not working; the temperature setting
my water heater is not working; the temperature setting display is blinking saying 'Heating" and "Short" … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
6,938 satisfied customers
There is a valve on my Buderus indirect hot water heater,
there is a valve on my Buderus indirect hot water heater, that is leaking non stop in my garage. can you help? … read more
Rick
Rick
HVAC Supervisor
23,991 satisfied customers
My water heater is not heating. It is an AO Model GPVH. The
My water heater is not heating. It is an AO Smith Model GPVH. The Intelli-Vent controller shows a green light next to Warm (far left) and yellow light on C (far right). … read more
Rick
Rick
HVAC Supervisor
23,991 satisfied customers
How to clean heat exchanger coils, filters have been clean
filters have been clean recently and I am getting an airflow alarm on the thermostat … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,796 satisfied customers
The high temp wire that is wrapped around the heat exchanger
the high temp wire that is wrapped around the heat exchanger is showing no continuity, I get A2 error code … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
My heat exchangers do not function any where near the rated
My heat exchangers do not function any where near the rated BTU output. They were installed three years ago by a professional electrician. The units operate, but you can only tell by putting your hand… read more
F. Naz
F. Naz
CA Finalist & Completed B.com
278 satisfied customers
58MVP080 model got the heat exchanger issue. I have tech
Hi Pearl,58MVP080 model got the heat exchanger issue … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Need a heat exchanger for model GIN 80bu-1000 14B-3A; ser. #
need a heat exchanger for model GIN 80bu-1000 14B-3A; ser. # 1607K 03798 … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
Is it unsafe to have a cracked heat exchange on your
Is it unsafe to have a cracked heat exchange on your furnace? … read more
Rick
Rick
HVAC Supervisor
23,991 satisfied customers
red light is flashing on Noritz tankless water heater box,
red light is flashing on Noritz tankless water heater box, very little water coming out of hot water tap. Cold water tap is flowing fine. Water temp from hot water tap is not hot.… read more
Rick Mather
Rick Mather
HVAC Technician
Vocational, Technical or Trade Scho
3,133 satisfied customers
I have a Goodman (Amana) AMV9. The troubleshooting LED indicator
I have a Goodman (Amana) AMV9. The troubleshooting LED indicator is blinking with a 4 flash pattern, which indicates "insufficient conditioned air over the heat exchanger, blocked filters, restrictive… read more
Regan Land
Regan Land
General Manager
Vocational, Technical or Trade Scho
508 satisfied customers
My Noritz tankless water heater frequently turns off when
My Noritz tankless water heater frequently turns off when running the hot water. Starts again when the reset button is hit twice. Any suggestions as to what the problem may be? … read more
Rick
Rick
HVAC Supervisor
23,991 satisfied customers
We have a Rheem tankless RTG74XN2 and are always having to
We have a Rheem tankless RTG74XN2 and are always having to clean out the faucets in the tubs and sinks because of the buildup. Also I know it should take a little longer for the water to get hot, but … read more
Rick
Rick
HVAC Supervisor
23,991 satisfied customers
Pilot light goes out occasionally. Installed new thermocouple
Pilot light goes out occasionally. Installed new thermocouple but did not help. Furnace is in clean attic and is 20 years old with original gas valve.… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
How do I adjust the default temperature of a rheem integrity
How do I adjust the default temperature of a rheem integrity 24 hot water system that does not have any controllers attached. We have just moved into the home and the water is not hot enough. Can have… read more
Doug Scott
Doug Scott
Owner/Service Technician
Bachelor's Degree
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x