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My napoleon gas fireplace is about 14mos, old. it just
my napoleon gas fireplace is about 14mos, old. it just started turning on by it self. we don't have a wall switch,just a remote with a fan. any help would be appreciated? … read more
Gaztech
Gaztech
Technician
Vocational, Technical or Trade School
1,978 satisfied customers
I own a Napoleon gas fireplace. this is the first time this
Hi I own a Napoleon gas fireplace. this is the first time this season I am starting the fireplace. I am able to get the pilot light but the rest of the fireplace is not lighting up. can you help? … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a desa international burning fireplace serial number
I have a desa international wood burning fireplace serial number IW360 and I accidentally turned the pilot light off via the knob (instead ofturning the knob counter clockwise to light fireplace). Fro… read more
Billy
Billy
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State Licensed Mechanical Contractor
9,330 satisfied customers
Fireplace pilot went out, after a few hours of fireplace
Fireplace pilot went out, after a few hours of fireplace running , ignitor works , smell gas when push in control knob, pilot will not light , remote switch is off, ???Help… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Napoleon gas fireplace model GL18NE (natural gas).
I have a Napoleon gas fireplace model GL18NE (natural gas). The unit sparks and the pilot light stays on. Shortly thereafter a very small amount of blue flame appears along some of the ports on the lo… read more
Tim H
Tim H
Lead building engineer
Vocational, Technical or Trade Scho
1,922 satisfied customers
I turned off the pilot light on my Jotul freestanding
I turned off the pilot light on my Jotul freestanding fireplace over the summer and now it won't light… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Madam: Our Honeywell simple TH1100DV1000 suddenly no longer
Hello Sir./Madam: Our Honeywell simple TH1100DV1000 suddenly no longer controls the fan in a Napoleon gas fireplace. THere was never a problem previously. Heat works well but the fan simply will not s… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
My question is about a fireplace, not HVAC. But the box where
My question is about a fireplace, not HVAC. But the box where I type my question says HVAC. Where do I go from here?… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I bought new in 1993 an Integra gas freestanding heater (WHI-001258);
I bought new in 1993 an Integra gas freestanding heater (WHI-001258); now I can not get the pilot to start. I can find no helpful information on the Internet, presumably because Austroflamm no longer … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Lennox Hearth Products Natural Gas Fireplace Model
I have a Lennox Hearth Products Natural Gas Fireplace Model MPD3530CNM - Pilot wont light after repeat attempts after following lighting instructions very carefully.… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Hello, Ive got a Heatilator fireplace GC150 E with a Robert
Hello, I've got a Heatilator fireplace GC150 E with a Robert Shaw 832 controller DSI unit. The unit has been slowly failing, I get a good spark, it would sometimes come on and burn for as long as 15 m… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
When I go to light my pilot light in my fireplace, the main
When I go to light my pilot light in my fireplace, the main burner lights as well. Its as if the main burner valve is stuck open anyone else ever have this problem?… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
I have a vented gas fireplace with a honeywell millivolt gas
I have a vented gas fireplace with a honeywell millivolt gas valve. How can tell when the pilot is lit? How can I tell if the ipiezo ignitor is sparking? And can I light the fireplace with a match?… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
7,634 satisfied customers
I have a gas fireplace that I has never been used except when
I have a gas fireplace that I has never been used except when I was given the demo of how it worked when I bought the house. Since the demo, the gas has been turned off and then back on when the gas w… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
I have a Napoleon gas fireplace insert that I cannot keep lit,
I have a Napoleon gas fireplace insert that I cannot keep lit, I replaced the thermopile but that did resolve the problem, my next guess is that it could be the gas valve. The gas valve is robertshaw-… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Napoleon natural gas fireplace model #GS3500N, serial
I have a Napoleon natural gas fireplace model #GS3500N, serial # XXXXX I can't get my pilot to stay light. I can light it with the igniter but as soon as I let out the butten the pilot goes out. I've … read more
Rick Mather
Rick Mather
HVAC Technician
Vocational, Technical or Trade Scho
3,133 satisfied customers
hello - I saw that you had answered a question about a gas
hello - I saw that you had answered a question about a gas fireplace and I paid $3 to see the answer, but I did not press 'accept' because you told her to use the piezo lighter and my fireplace has no… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
hI I have an old westinghouse furnace model #FGCB110SB and
hI I have an old westinghouse furnace model #FGCB110SB and the pilot has gone out. There are no instructions on how to light it. Can you give me the instructions?… read more
Jason Martin
Jason Martin
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Vocational, Technical or Trade Scho
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Meet the Experts:

Phil

Phil

Mechanical Engineer

7,634 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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