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Our carrier thermostat has nothing on the display

Customer Question
Our carrier thermostat has...

Our carrier thermostat has nothing on the display screen...it is too hot,help

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

It was working til this morning, when we turned it off Now there is nothing on the display

Contractor's Assistant: Do you plan on doing the work yourself?

What am I supposed to do...it is hot now and my parents are 90 years old

Contractor's Assistant: Anything else we should know to help you best?

No service information from your website

Submitted: 10 months ago.Category: HVAC
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Answered in 13 hours by:
9/21/2017
HVAC Technician: Regan Land, HVAC Technician replied 10 months ago
Regan Land
Regan Land, HVAC Technician
Category: HVAC
Satisfied Customers: 768
Experience: Over 20 years of experience, NATE Certified, Licensed HVAC Contractor, Certified IAQ Specialist
Verified

Hello and welcome to Just Answer. My name is ***** ***** I'll be happy to assist you today. I apologize that it has taken so long to receive a reply. Are you still in need of assistance?

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HVAC Technician: Regan Land, HVAC Technician replied 10 months ago

Okay, let's get started. We need to find out if there's power getting to the thermostat. Let me start by asking a question: Is the indoor unit accessible?

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Customer reply replied 10 months ago
I can't do this at this moment...how can we continue ,maybe at 1pm est?
HVAC Technician: Regan Land, HVAC Technician replied 10 months ago

This thread will remain open, so you can just come her via the link in your email and we can continue. I'll watch for your reply when you're ready.

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Customer reply replied 10 months ago
Ok thank you...dealing with two 90 year Olds here!
HVAC Technician: Regan Land, HVAC Technician replied 10 months ago

No problem. Talk to you soon.

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