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E24 error message, was working earlier. I did shut off power…

E24 error message...

E24 error message , was working earlier. I did shut off power to hvac unit but when I turned it back on I got the error message.

Contractor's Assistant: Are you an HVAC professional?

No

Contractor's Assistant: Do you plan on doing the work yourself?

Yes,

Contractor's Assistant: Anything else we should know to help you best?

I cant think of anything.

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Answered in 5 minutes by:
9/20/2017
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,621
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. What's the brand and model of your unit?

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Customer reply replied 11 months ago
Amana Comander 80

I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.

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Customer reply replied 11 months ago
ok Lets try to solve the problem on line
Customer reply replied 11 months ago
The thermostat is a Nest which is giving me the error message e24.
Regan Land
Regan Land, HVAC Technician
Category: HVAC
Satisfied Customers: 768
Experience: Over 20 years of experience, NATE Certified, Licensed HVAC Contractor, Certified IAQ Specialist
Verified

Hello and welcome to Just Answer. My name is ***** ***** I'll be happy to assist you today. The e24 error means the Nest isn't receiving 24v to the Rh wire. Can you do me a favor and pull the face off the thermostat and let me know what color wires you have going to each terminal on the nest?

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Sorry, I see you requested a call. I'll call you in just a couple of minutes.

Regan Land
Regan Land, HVAC Technician
Category: HVAC
Satisfied Customers: 768
Experience: Over 20 years of experience, NATE Certified, Licensed HVAC Contractor, Certified IAQ Specialist
Verified
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Regan Land
Regan Land
Regan Land, HVAC Technician
Category: HVAC
Satisfied Customers: 768
768 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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