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Water will not get hot. Priority light is orange, Burner on…

Customer Question
Water will not get...

Water will not get hot. Priority light is orange, Burner on light is blank. Water is set at 120 degrees. Need help!

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Since yesterday.

Contractor's Assistant: Do you plan on doing the work yourself?

Just want to see if we can fix it our self.

Contractor's Assistant: Anything else we should know to help you best?

Not at the moment. Just want to get hot water!

Submitted: 11 months ago.Category: HVAC
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Answered in 2 minutes by:
9/14/2017
HVAC Technician: Rick, HVAC Supervisor replied 11 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,600
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

I need to know what you have for equipment (boiler, water heater). Brand and model please.

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Customer reply replied 11 months ago
Noritz tankless water heater. NE-98
Customer reply replied 11 months ago
I will call the company that installed it. I thought I could get an easy answer but apparently not.
HVAC Technician: Rick, HVAC Supervisor replied 11 months ago

Ok

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Customer reply replied 11 months ago
I hope I will not be charged for this....
HVAC Technician: Rick, HVAC Supervisor replied 11 months ago

Contact customer service and ask for a refund
http://ww2.justanswer.com/help (###) ###-#### email *****@******.***

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Customer reply replied 11 months ago
If I get charged, I will reject the payment.
HVAC Technician: Rick, HVAC Supervisor replied 11 months ago

I also notified them you want a refund

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