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Carrier infinity system. Had power outage. Now thermostat…

Customer Question
Carrier infinity system....

Carrier infinity system. Had power outage. Now thermostat can't locate outside unit

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

System had been working fine until power went out. System and thermostat is one year old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 9 months ago.Category: HVAC
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Answered in 7 minutes by:
9/11/2017
HVAC Technician: airheatman, HVAC Technician replied 9 months ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,077
Experience: Furnace, A/C and heat pump specialist.
Verified

Try turning breakers off then back on to both units and see if it will reset

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Customer reply replied 9 months ago
I've tried that several times. The Infinity Touch Screen thermostat reads, "Error! Outdoor unit has wrong size for indoor unit. 60 Kbtufound...36 Kbtu maximum" All the sreen will allow me to do is "Retry"
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