How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

Carrier infinity system. Had power outage. Now thermostat

Customer Question

Carrier infinity system. Had power outage. Now thermostat can't locate outside unit
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: System had been working fine until power went out. System and thermostat is one year old.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Submitted: 1 month ago.
Category: HVAC
Expert:  airheatman replied 1 month ago.

Try turning breakers off then back on to both units and see if it will reset

Customer: replied 1 month ago.
I've tried that several times. The Infinity Touch Screen thermostat reads, "Error! Outdoor unit has wrong size for indoor unit. 60 Kbtufound...36 Kbtu maximum" All the sreen will allow me to do is "Retry"
Expert:  airheatman replied 1 month ago.

What is model on the indoor unit?Manual states the fault is generated by fan coil and refers us to see fan coil manual