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Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 8769
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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I need to find a local technician to repair my Spirit 500

Customer Question

i need to find a local technician to repair my Spirit 500 pellet stove. i live in the 98370 zip code in western washington...
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: for about a year...the company i bought it from came in, diagnosed the problem last year, and then refused to fix it, saying they no longer serviced or sold Bosca
JA: Do you plan on doing the work yourself?
Customer: i cannot...i need a technician who know the unit apparantly it is a matter of a small part replacement...but i am not knowledgeable
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: yes..they took it all apart.. the problem is that it does not get the signal to load pellets the service guy was able to get to that place, and then never came back...
JA: Anything else we should know to help you best?
Customer: i just need to know if you have anyone out here who can do the work
Submitted: 1 month ago.
Category: HVAC
Expert:  Phil replied 1 month ago.

Hello, this is not an answer... just a suggestion, call the outfit that sold you the stove but refuses to fix it, that you talked to me and I said that if they had any integrity or honor at all they would service that unit. The fact that they no longer carry the line is entirely irrelevant.

Stress that, tell them that I am aghast at their behavior.

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click here for a link that shows all 3 outfits in town, give them a call and plead for help... the stove while made in Chile uses all american manufactured parts... so if they find a bad part, getting a replacement should not be much of a problem.

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