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Hello, this is not an answer... just a suggestion, call the outfit that sold you the stove but refuses to fix it, that you talked to me and I said that if they had any integrity or honor at all they would service that unit. The fact that they no longer carry the line is entirely irrelevant.
Stress that, tell them that I am aghast at their behavior.
click here for a link that shows all 3 outfits in town, give them a call and plead for help... the stove while made in Chile uses all american manufactured parts... so if they find a bad part, getting a replacement should not be much of a problem.