HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I need to find a local technician to repair my Spirit 500…

Customer Question
I need to find...

I need to find a local technician to repair my Spirit 500 pellet stove. i live in the 98370 zip code in western washington...

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

For about a year...the company i bought it from came in, diagnosed the problem last year, and then refused to fix it, saying they no longer serviced or sold Bosca

Contractor's Assistant: Do you plan on doing the work yourself?

I cannot...i need a technician who know the unit apparantly it is a matter of a small part replacement...but i am not knowledgeable

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

Yes..they took it all apart.. the problem is that it does not get the signal to load pellets the service guy was able to get to that place, and then never came back...

Contractor's Assistant: Anything else we should know to help you best?

I just need to know if you have anyone out here who can do the work

Submitted: 11 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 39 minutes by:
9/11/2017
HVAC Technician: Phil, Mechanical Engineer replied 11 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,798
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, this is not an answer... just a suggestion, call the outfit that sold you the stove but refuses to fix it, that you talked to me and I said that if they had any integrity or honor at all they would service that unit. The fact that they no longer carry the line is entirely irrelevant.

Stress that, tell them that I am aghast at their behavior.

.

click here for a link that shows all 3 outfits in town, give them a call and plead for help... the stove while made in Chile uses all american manufactured parts... so if they find a bad part, getting a replacement should not be much of a problem.

.

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,798
9,798 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

9,798 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
Are you familiar with Bosca Classic 500 stoves? New. Just
are you familiar with Bosca Classic 500 stoves? JA: I'll do all I can to help. How long have you been dealing with this? Customer: New JA: Do you plan on doing the work yourself? Customer: Yes JA: Any… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
I have a castle pellet stove the cord has power but the
i have a castle pellet stove the cord has power but the stove wont come on, no power to panel … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
How do you test your user control board, About three months.
About three months. The stove starts ok and burns for about 20 to 30 minutes and stops putting pellets in … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,345 satisfied customers
I have a 1991 Astroflamm pellet stove. I need a pre-2006
I have a 1991 Astroflamm pellet stove. I need a pre-2006 Astroflamm Integra control board. However, in 1991 only, the board was made with a different pin connection than all other pre-2006 boards. How… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
We have a quadra fire mt vernon stove that came with the house
We have a quadra fire mt vernon stove that came with the house when we bought it. I don't see the model number, but 7005-148B is imprinted on the hopper door. we had the stove serviced/cleaned before … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
allo I have a bosca pellets stove and I need a control board
allo I have a bosca pellets stove and I need a control board does not feed the stove and the part no is 127200 02… read more
Brian HVAC Guy
Brian HVAC Guy
HVAC Technician
High School
1,024 satisfied customers
I have an Enviro Empress FS pellet stove. When the motor spins
I have an Enviro Empress FS pellet stove. When the motor spins to turn the auger there is a vibrating almost grinding sound that comes from the rod that extends from the motor. It doesn't appear to be… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
Pellet stove will not light. What could be the problem?
My pellet stove will not light. The blower comes on, but blue light flashes 4 times - pellets.… read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
I have an osburn wood pellet stove stove overheated got that
I have an osburn wood pellet stove stove overheated got that reset now pellets won't feed though think I need someone to come and repair do not know anyone in 01852 zip code area Need to know what to … read more
Jerry
Jerry
Plumber
High School or GED
1,456 satisfied customers
Good morning. We live near Palmdael (santa Clarita), and have
Good morning. We live near Palmdael (santa Clarita), and have an Astroflamm pellet stove that we love, but are very frustrated. In the year and half that we have lived here we have replaced auger moto… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a Mt Vernon pellet stove insert. It keeps going into
I have a Mt Vernon pellet stove insert. It keeps going into autoclean . The firepot opens then doesn't close. I check it then it will close and start. Sometimes it just says autoclean and I don't see … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
I have a Lennox pellet stove and the combustion fan does not
I have a Lennox pellet stove and the combustion fan does not cycle as it should if I push the start button it raises the speed of the fan for about 20 seconds and then reverts back to a slower speed a… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
Our Extraflame pellet stove has failed. I believe it is the
Our Extraflame pellet stove has failed. I believe it is the spark plug that is the problem, and has been a little unreliable recently. Obviously we have no heating, and the engineer who has serviced i… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,798 satisfied customers
I have two problems. I bought a condo in October and it has
I have two problems. I bought a condo in October and it has a Lennox furnace - model CB30M-41-3P. My house inspector said the furnace was installed upside down and he couldn't get to the filter. The o… read more
M Oglesby
M Oglesby
Vocational, Technical or Trade Scho
2,010 satisfied customers
I have a Bosca Spirit 500 pellet stove. We run it on manual
I have a Bosca Spirit 500 pellet stove. We run it on manual all the time. It lights, but the blower (room air blower) doesn't come on automatically. We push the button to turn it on, and it will run. … read more
Al-Moderator
Al-Moderator
High School or GED
I had a Honeywell telephone access module installed in December
I had a Honeywell telephone access module installed in December 2009. It worked just fine for a time (great product!). Unfortunately, it no longer works. The telephone company check both outside and i… read more
Matthew
Matthew
HVAC Technician
Bachelor's Degree
2,014 satisfied customers
I have a bryant outdoor unit (model 693Dn024-c). After a few
I have a bryant outdoor unit (model 693Dn024-c). After a few minutes of use the compressor stops operating and the freon supply shuts off. The idiots that sold it to me says it came with a 5 X 10 warr… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I have a tempstar furnace NTC5075BFA2. Only one of he three
I have a tempstar furnace NTC5075BFA2. Only one of he three burners is firing. Can you direct me to a technician in the Keller (Fort Worth, TX) area? I had a local company try 3 times to fix it 2 year… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x