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My comfortlink thermostat has an error code 114, it happened…

Customer Question
My comfortlink thermostat has...

My comfortlink thermostat has an error code 114

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

It happened when our power flickered on and off a couple of time during hurricane irma

Contractor's Assistant: Do you plan on doing the work yourself?

If it's a simple fix yes. Our power is on but no a/c and it's getting hot.

Contractor's Assistant: Anything else we should know to help you best?

Nothing I can think of

Submitted: 11 months ago.Category: HVAC
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Customer reply replied 11 months ago
Please respond ASAP........it's getting very hot and we're all cooped up for the hurricane.
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 30 minutes by:
9/9/2017
HVAC Technician: gotoman for ac, HVAC Technician replied 11 months ago
gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 5,358
Experience: 51 years of experience install design and repair of all makes and models of AC
Verified

Sorry about wait. Russ here. Turn power off to outside and inside unit. That will clear faults and reset system. Russ

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Customer reply replied 11 months ago
I tried that and the red service light on the thermostat stays illuminated
Customer reply replied 11 months ago
The only way I could figure out how to power off the outside unit was to pull out the circuit breaker. Is that correct?
Customer reply replied 11 months ago
Why is taking so long for you to respond?
HVAC Technician: gotoman for ac, HVAC Technician replied 11 months ago

Anyway you can turn off power is good. Circuit breaker ,disconnect anyway you can turn off power to reset faults. Russ

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Customer reply replied 11 months ago
That didn't help........thank you anyway......I will call out a technician tomorrow
HVAC Technician: gotoman for ac, HVAC Technician replied 11 months ago

That error code can only be checked and repaired by a technician on site. There are 5 things it could be. The Comfortlink system is not user friendly. Russ

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