How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
23932409
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

My comfortlink thermostat has an error code 114, it happened

Customer Question

My comfortlink thermostat has an error code 114
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: it happened when our power flickered on and off a couple of time during hurricane irma
JA: Do you plan on doing the work yourself?
Customer: if it's a simple fix yes. Our power is on but no a/c and it's getting hot.
JA: Anything else we should know to help you best?
Customer: nothing I can think of
Submitted: 1 month ago.
Category: HVAC
Customer: replied 1 month ago.
Please respond ASAP........it's getting very hot and we're all cooped up for the hurricane.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
Expert:  gotoman for ac replied 1 month ago.

Sorry about wait. Russ here. Turn power off to outside and inside unit. That will clear faults and reset system. Russ

Customer: replied 1 month ago.
I tried that and the red service light on the thermostat stays illuminated
Customer: replied 1 month ago.
The only way I could figure out how to power off the outside unit was to pull out the circuit breaker. Is that correct?
Customer: replied 1 month ago.
Why is taking so long for you to respond?
Expert:  gotoman for ac replied 1 month ago.

Anyway you can turn off power is good. Circuit breaker ,disconnect anyway you can turn off power to reset faults. Russ

Customer: replied 1 month ago.
That didn't help........thank you anyway......I will call out a technician tomorrow
Expert:  gotoman for ac replied 1 month ago.

That error code can only be checked and repaired by a technician on site. There are 5 things it could be. The Comfortlink system is not user friendly. Russ