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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My comfortlink thermostat has an error code 114, it happened

Customer Question

My comfortlink thermostat has an error code 114
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: it happened when our power flickered on and off a couple of time during hurricane irma
JA: Do you plan on doing the work yourself?
Customer: if it's a simple fix yes. Our power is on but no a/c and it's getting hot.
JA: Anything else we should know to help you best?
Customer: nothing I can think of
Submitted: 1 month ago.
Category: HVAC
Customer: replied 1 month ago.
Please respond's getting very hot and we're all cooped up for the hurricane.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
Expert:  gotoman for ac replied 1 month ago.

Sorry about wait. Russ here. Turn power off to outside and inside unit. That will clear faults and reset system. Russ

Customer: replied 1 month ago.
I tried that and the red service light on the thermostat stays illuminated
Customer: replied 1 month ago.
The only way I could figure out how to power off the outside unit was to pull out the circuit breaker. Is that correct?
Customer: replied 1 month ago.
Why is taking so long for you to respond?
Expert:  gotoman for ac replied 1 month ago.

Anyway you can turn off power is good. Circuit breaker ,disconnect anyway you can turn off power to reset faults. Russ

Customer: replied 1 month ago.
That didn't help........thank you anyway......I will call out a technician tomorrow
Expert:  gotoman for ac replied 1 month ago.

That error code can only be checked and repaired by a technician on site. There are 5 things it could be. The Comfortlink system is not user friendly. Russ