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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Our water heater will not ignite. The flame goes on for very

Customer Question

Hi Pearl,
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Our water heater will not ignite. The flame goes on for very short periods of time We changed flammable vapor sensor today SP20172
JA: How long has this been going on? And how severe is the problem?
Customer: Our business is a hair salon. It has been 24 hours. For is a sever problem since we are washng hair
JA: Do you plan on doing the work yourself?
Customer: Yes if possible
JA: Anything else we should know to help you best?
Customer: would you like the model #
Submitted: 1 month ago.
Category: HVAC
Expert:  Rick replied 1 month ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What is the brand and model number of your unit?

Customer: replied 1 month ago.
Model # 42VP75FW
Serial RHLNQ5012131204
Rheem Water Heater
Installed 2013
Expert:  Rick replied 1 month ago.

Can you give me a picture of the gas control valve? Click on ADD FILES next to the SEND button to post pics here

Customer: replied 1 month ago.
We are ready for your phone call Rick
Expert:  Rick replied 1 month ago.

There's a glitch with your account. Contact customer service at(###) ###-####to clear it up if you want to talk or we can continue here. I still need to know what you have for a gas valve

Customer: replied 1 month ago.
We have decided to go another route. We will be cancelling our JustAnswer request.
Thank you.
Expert:  Rick replied 1 month ago.