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Hello, one minute while I get some information together.
If it will not connect or work the thermostat is likely bad. I would just give this number a call and see if there is anything else they can do for you as they may just credit you on a new one.
All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.
Can you take a pick of the wiring to the thermostat and upload it here?