How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask HVAC Guru Your Own Question
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 15091
Experience:  15yrs in the HVAC industry with certificates and degrees.
21107370
Type Your HVAC Question Here...
HVAC Guru is online now
A new question is answered every 9 seconds

Honeywell wifi smart thermostat is not working with

Customer Question

Honeywell wifi smart thermostat is not working with equipment.
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: I think thermostat?
JA: Do you plan on doing the work yourself?
Customer: Trying to problem solve before I pay someone to come out and "fix" whatever is wrong
JA: Anything else we should know to help you best?
Customer: Hvac is less than 5 yrs old.....should be working fine....but we never use it
Submitted: 2 months ago.
Category: HVAC
Expert:  HVAC Guru replied 2 months ago.

Hello, one minute while I get some information together.

Expert:  HVAC Guru replied 2 months ago.

If it will not connect or work the thermostat is likely bad. I would just give this number a call and see if there is anything else they can do for you as they may just credit you on a new one.

1-***-***-****

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

Customer: replied 2 months ago.
The thermostat states that it IS cooling....but it is NOT COOLING. We checked all the switches and they are all on. Wifi is working fine....
Maybe the thermostat doesn't work with our system? Or a wire is not hooked up correctly?
Any thoughts ?
Expert:  HVAC Guru replied 2 months ago.

Can you take a pick of the wiring to the thermostat and upload it here?

Customer: replied 2 months ago.
I can take a pic....waiting to get off work
Expert:  HVAC Guru replied 2 months ago.

ok np