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I have a carrier infinity and it says sensor error outdoor…

Customer Question
Hi I have a...

Hi I have a carrier infinity and it says sensor error outdoor sensor malfunction

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

AC seems to not be working

Contractor's Assistant: Do you plan on doing the work yourself?

Not sure how old, but less than 10 yrs

Contractor's Assistant: Anything else we should know to help you best?

Is there any way to get the AC working while we wait for someone to come service the unit

Submitted: 11 months ago.Category: HVAC
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Answered in 22 minutes by:
7/29/2017
HVAC Technician: airheatman, HVAC Technician replied 11 months ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,209
Experience: Furnace, A/C and heat pump specialist.
Verified

Do you get an error code on board in outdoor unit?

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Customer reply replied 11 months ago
It says Outdoor Sensor Error System Malfunction and the AC does not appear to be working
HVAC Technician: airheatman, HVAC Technician replied 11 months ago

THis is on the thermostat though right?

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Customer reply replied 11 months ago
this is on the thermostat inside the house
Customer reply replied 11 months ago
Is there a way to clear it so I can have the AC work manually for now until we can get a technician out here
HVAC Technician: airheatman, HVAC Technician replied 11 months ago

OK the thermostat is not reading the outdoor thermostat sensor. Can you look inside thermostat and see if you have wires to S1 and S2 or OATand OAC or all 4?

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Customer reply replied 11 months ago
I have no idea how to look inside the thermostat without breaking it?
HVAC Technician: airheatman, HVAC Technician replied 11 months ago

I can open to other experts who may be able t guide you without actually troubleshooting

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Customer reply replied 11 months ago
Sure thats what I thought I was getting in the first place
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