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My name is Billy. Do you know where your zone panel is?
What we need is the box that the thermostat wires go to..also from this box are zone damper wires...if you could post a pic it would help
where is the blower unit? Attic?
where do you change your air filter at?
ok, we need to find the indoor blower unit..you have just one ac outside the home correct?
great...now see if there is a brown thermostat wire that runs from the furnace to a square box mounted nearby
video would have to be a link to a file share site. Pics will post here but videos need a link
ok that box that says Honeywell is what powers your thermostats....are you willing to take front panel off?
takr front off and show pic of the board where I can see where wires attach..on that panel I believe power comes in the left side.
This entire box is only 24v....so there is absolutely no danger
ok just a moment...downloading
do they go into the furnace or just mount on the silver box? I need to know where the wire ends actually mount/screw into
great....now that transformer where the wires screw on...that is power for the zone control.
Now we need to see if that transformer has power...do you have a voltmeter?
Ok, can you tell me if the furnace appears to have power? Light lit on circuit board?
can you show me pic of entire furnace
ok bear with me...
at this point....the zone panel gets power from the transformer...the transformer gets power from furnace...the furnace has no power.
Back to the furnace power.....do not remove the box....was it a white box with switch labeled heat?
I saw a pic with a white switch under the zone panel labeled heat.
We need to see where power stops.....you already checked breaker box? breaker labeled furnace?
yes...but also the main electrical panel with furnace breaker..not ac breaker.
I am sorry lost connection...show me pic of electrical panel
then the switch that says heat...must be removed and see if power is coming in there...and then out...that is pretty light duty switch for a furnace....but the next move is to check power with a meter at the switch