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We have an April We have an, aprilAir humidifier 760. There

We have an April We...
We have an April We have an
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: aprilAir humidifier 760. There is an excessive amount of water coming from a drain line. The unit is turned off, and there is high humidity in the area and crawlspace. Is this normal? Just discovered the leak, but we had a huge water bill for the last month.
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: The humidistat is turned off, did not check filters.
JA: Do you plan on doing the work yourself?
Customer: No, but I can access the unit if needed
JA: Anything else we should know to help you best?
Customer: This is all I know.
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Answered in 23 minutes by:
7/3/2017
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 15,784
Experience: 20yrs in the HVAC industry with certificates and degrees.
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Hello, one minute while I get some information together.

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If there is water coming from the drain line with the unit off the water valve may be bad and stuck open. SHut the water off to the unit and I would suggest changing the water valve out on the humidifier. That is about all that would cause that issue. Here is a link to the part it is common to go bad for that issue.

CLICK HERE

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HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 15,784
Experience: 20yrs in the HVAC industry with certificates and degrees.
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