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Hi, how are you? Can you get me the full model and serial numbers of your equipment?
No, I do not. You can send them again.
Ok got it. Give me a few to pull that indoor units information and also get me the outdoor unit model and the model of the thermostat. I will be back with you after I find the information please be patient and I will help you work it out. Thank you.
Will the system run in cool?
Do you have a volt meter to take basic readings?