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Does the new thermostat need a common?
Or does NOT have a common (C) terminal
ok common is not needed then on that thermostat...when C is not present...just tape the C wire off and tuck away.
did you use batteries in the new thermostat?...what is the model?
did you happen to have power off to thermostat when changing wires?
gas furnace and ac or heat pump?
Thank you, ***** ***** program for heat pump since the unit comes default for gas furnace and ac ?
In the menu program setup?
not that program...the one where we tell the thermostat what it is controlling.
starts page 12 here
Billy had to leave so I will help from here.
Start by telling me what wires you had to what terminals on old and where you have them on new.
Then after wiring thermostat, you will need to go to the installer setup menu and select the following for each function to match the thermostat to your system.
Any other functions are at your discretion.
If any functions listed do not show available, this means thermostat has setup based on a previous selection.
To enter setup menu , press UP and fan buttons for 5 seconds.
Press UP or Down to change settings
Press Next to advance to next function
Press done when finished
Standng by.I sent instructions on how to get to setup menu.Let me know any questions you have
Are you in regular heat mode> And what brand is your heat pump?
Is outdoor running and if so is air coming out top of outdoor unit CCCOOOLLD?
Do you have a meter to make sure we are getting voltage to outdoor? If it has been 5 minutes(time delay) outdoor should be on
OK may have a bad board or motor in outdoor unit
Thermostat issue is solved and I have accurately helped you straighten it out. I am only paid a portion of what you paid for the answer, so not being rude, but have invested well beyond the time for value of question.
I am a Goodman dealer and will be happy to help you troubleshot the fan issue under a different question if interested after you rate this answer.