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There are no filters. Please ignore the questions the automated assistant asked. If the floor never gets warm then you either have a broken cable in or to the floor or possible a tripped breaker. Have you checked the breaker in the breaker panel.
I'm going to open this up to my colleagues so one of them can help. Please don't respond (even to acknowledge this post)until you get a response from us. If you respond first it will only delay your answer.
Hello, if the floor gets warm the thermostat is fine, filters or no filters. Filters however are mostly seen with hot water floor heating, not with electric floor heating since there is no liquid that needs filtering with electric floor heat.
The electric floor heat is not designed to heat over 71 or 72 on days, you will have to wait for a day over 60F outside to see of the floor will heat the room to 76F or not.