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gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 5163
Experience:  51 years of experience install design and repair of all makes and models of AC
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New trane xv95 with ecobee 3 thermostat. thermostat says

Customer Question

new trane xv95 with ecobee 3 thermostat. thermostat says heat is running but furnace is not running
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: everything is new
JA: Do you plan on doing the work yourself?
Customer: it's already installed
JA: Anything else we should know to help you best?
Customer: no
Submitted: 6 months ago.
Category: HVAC
Expert:  gotoman for ac replied 6 months ago.

Russ here. 1st thing go to furnace and turn off power and then back on . This will clear any faults. Retry furnace. If furnace does not fire go to furnace and look thru small window in blower door. You will see a flashing LED. Count the flashes and let me know. Russ

Expert:  gotoman for ac replied 6 months ago.

There is a fault chart on furnace. It will get us in right area. Russ

Expert:  gotoman for ac replied 6 months ago.

Be out of pocket for about one hour. Russ

Customer: replied 6 months ago.
ok furnace is now running, but should system or thermostat control the heat stages
Expert:  gotoman for ac replied 6 months ago.

Yes the thermostat controls heat stages. Depending on how thermostat is wired the furnace will run 7 minutes on low stage before going to high. Russ

Customer: replied 6 months ago.
Ok what's happening is it is just running on high
Expert:  gotoman for ac replied 6 months ago.

Sorry for wait. Ice storm in area. If the thermostat is set a few degrees below set point the furnace will go to high fire. Russ

Customer: replied 6 months ago.
Ok thanks
Expert:  gotoman for ac replied 6 months ago.

You are welcome. Good working with you. You can rate now. 3 stars or above or I do not get paid. Russ

Expert:  gotoman for ac replied 6 months ago.

If you are satisfied with answer please rate service. Thanks Russ