How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Phil Your Own Question
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
Type Your HVAC Question Here...
Phil is online now
A new question is answered every 9 seconds

Can't get my Ruud SIlhouette 2 heater to stay heating. Got

Customer Question

Hi! Can't get my Ruud SIlhouette 2 heater to stay heating. Got it warmed up and running then it ran for a bit, warmed to 61, then stopped. I warmed it with a hair dryer and it ran a little longer, warmed to 62 or 63.
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: The thermostat doesn't seem to be getting any response out of it. I turned up the thermostat, a Carrier digital, and it seemed to get it going for a bit, then it stopped.
JA: Do you plan on doing the work yourself?
Customer: Are you selling me something or helping me?
JA: No. I'm the HVAC Technician's Assistant.
Customer: I'm working on it now, because i want it to work. I can find the information and do it myself if necessary.
JA: Anything else we should know to help you best?
Customer: We went walking and it doesn't seem to want to get pumping again. I was going to warm it for awhile. I was looking up condensor pump, because the Jacob's heating person suggested it's a condensor pump. I was going to look it up, find it, and troubleshoot.
Submitted: 6 months ago.
Category: HVAC
Expert:  airheatman replied 6 months ago.

Do you get a blinking green light on control board in furnace when it fails?

Customer: replied 6 months ago.
I'll look.
Expert:  airheatman replied 6 months ago.

Also get me model numbe r

Customer: replied 6 months ago.
I got help from Columbia Heating and Cooling. I didn't expect to be baited into your site, my card info taken, then not receive help.
Please don't use the baiting technique. Works in India where people are treated badly. Americans enjoy good customer service.
Let's not forget that.
Expert:  airheatman replied 6 months ago.

Have no idea what you are talking about.I have been waiting 5 days for you to get me the model number and see if we have a error code.

Customer: replied 6 months ago.
I fixed it. Sorry they did this to you.

Related HVAC Questions