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What type of unit is this?
Look and see if you see a model that begins with letter R on label RRGP07EAUER or similar
I see you have requested a phone call. There is an additional fee for phone call. I am getting message "Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation."
This is usually because credit card company suspects fraud if you do not use the site frequently.You might have t contact them and verify charge is legitimate.