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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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Does service alert 411 mean/ 3 hours, no, unless there is a

Customer Question

does service alert 411 mean/
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 3 hours
JA: Do you plan on doing the work yourself?
Customer: no, unless there is a really simple fix
JA: Anything else we should know to help you best?
Customer: its 82 degrees here with lots of company this weekend so we need a fix
Submitted: 7 months ago.
Category: HVAC
Expert:  Phil replied 7 months ago.

Hello, tell me the brand and model number of the air handler/furnace (its on a tag inside the same compartment of the furnace as the gas valve, you can follow the gas pipe to it).

Meantime most service alerts are on items that a home owner cannot handle themselves and you need to call the dealer. having said that we can still try a few things once I find out what sort system this is.

Is there a unit that sits outside and runs whenever the system is in cooling mode? If so tell me about how old it is, and if you can see a lot of dirt build up on its finned tube coils, tell me if you can spin the fan on it freely or not,

We can go from there

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