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Hello, I need the model number on the unit so I can pull a manual on it.
Most of those units however ignite the main burner directly, there is no pilot light.
Try turning the thermostat OFF, wait 5 minutes, turn the thermostat back on and set it for heating at 90F tell me if the furnace or heat pump now works. We can go from there
Thanks, ***** ***** number does not compute.
Locate the unit wiring diagram glued to the inside of one of the service panels and take a well lit, close up photo of it... photo must be exceedingly well focused.
attach the photo here using the attach files link next to your send button, I will mark it up with trouble shooting instructions.