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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6022
Experience:  Retired HVAC/ Electrical & Boiler contractor. Industrial
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My TP--WEM01 thermostat of carrier is completely with a

Customer Question

Hello my TP--WEM01 thermostat of carrier is completely with a black screen as if dead any idea on how to reboot
JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?
Customer: for sure just the thermostat because the rest of the house is ok
JA: Do you plan on doing the work yourself?
Customer: yes if easy why not
JA: Anything else we should know to help you best?
Customer: on the carrier website they suggested to gently pull of the thermostat from the backplate to reboot but that didnt do anything is it possible the led light is not funtioning
Submitted: 8 months ago.
Category: HVAC
Expert:  airheatman replied 8 months ago.

Usually when blank it is a sign we have lost power from air handler.Do you have a multi meter for troubleshooting?